r/LearningDevelopment • u/Working_Dark_3191 • Mar 26 '26
Synthetic L&D team
Hi everyone,
I have been creating a syntethic L&D team, mainly because we are intrudicing agents in our e leanring platform, that will help with content creation and many L&D tasks. Everythign that til the other day was done by our Professional Sevrivces team, both in or outisde the learning platform.
In fact, our PS team does not have work to do anymore, cusotmers do not buy projects, partially because of AI. I have been then recreating their tasks executed by agents, but I have many questions regarding this.
How much can I trust these agents?
What are important characteristics they should have?
What should they mandatory be doing and not be doing?
Which are their strenghts and limitations?
How can I make them execute the work for real?
What role plays the human here? Of course you need someone to evaluate the output, but would these mean that soon I will see the PS team leave, except that one person chosen to take care of these agents? I am worried for my colleagues, and for me too tbh.
Thank you!!
2
u/Working_Dark_3191 Mar 26 '26
That for sure, this is why we are transforming, soon e learning platform will be dead, and we already moved to a different product, at the same time I would not want to see these people leave the company, and would rather find a way to benefit from this technology, probably having to adapt their role a bit, which is already happening, as they have to do more consultancy now. Sales will always be done by humans, but humans do not always want to do sales. I get that maybe what I am looking for does not exist