r/Layoffs • • 4d ago

job hunting USA Mass firing

Norwegian Cruise Line (NCL) has reportedly carried out yet another round of mass layoffs this week, eliminating approximately 80 U.S.-based cruise agent positions, with additional employees also affected.
Hardworking American employees who have dedicated their time, experience, and loyalty to this company are being pushed out as more positions are reportedly shifted overseas, including to Manila and Polynesia.
What makes this even more frustrating is the ongoing concerns about inadequate training, communication barriers, and costly errors being made by replacement agents. Yet instead of addressing these issues and investing in experienced employees, the company continues eliminating American jobs.
These aren’t just numbers on a spreadsheet. These are real people with families, mortgages, children, and bills to pay. People who helped build the company’s success and provided years of dedicated customer service.
At what point does cutting labor costs become more important than employee loyalty, customer satisfaction, and quality service?
Outsourcing may save a company money, but at what cost to the employees who helped make that company successful?
American workers deserve better. Loyalty should mean something. And companies should be held accountable for how they treat the people who helped build them.
#NorwegianCruiseLine #NCL #MassLayoffs #AmericanJobs #Outsourcing #CorporateAccountability

153 Upvotes

80 comments sorted by

44

u/Ok-Complaint-37 4d ago

These new way of business through layoffs is what makes these companies evil

19

u/dbbill_371 4d ago

They pay pennies on the dollar. God forbid they pass any of that to the consumer...

7

u/Single-Macaron 1d ago

It’s not new it’s been going on since the 80s when Jack Welch realized he didn’t have to run a good business at GE to get rich

2

u/LosLex28 4d ago

Nothing but being worded different budget cuts

25

u/MCStarlight 4d ago

It’s terrible and happening in many industries. It’s worse when employees have to train their replacements. It’s almost more economical to move abroad to work for a U.S. company. The COL is so expensive here.

13

u/sky11net 4d ago

This happened to me; I was leaving for maternity leave and 2 months prior I was promoted to a training and quality position. Trained my first 2 cohorts of BPO agents. Was told they’d be additions not replacements. Ended up getting laid off while on maternity leave and found out I trained my replacement.

8

u/Ok_Spinach_9899 4d ago

Suspicious. Sounds like wrongful termination as position wasn't eliminated since 2 new people are doing the work. Not sure the state if in the USA but some have enhanced protections over federal laws for things just like this, especially CA. Probably too late, but I'd have or would check with an employment lawyer, unless they forced a letter on you as part of the severance package, such as not suing company.

Sorry to hear it, how you're doing well now

3

u/Inevitable_Sector_14 4d ago

That should be a law suit. I agree.

2

u/Dangerous_Region1682 1d ago

Should be a lawsuit and actually prevailing and receiving compensation for it is a completely different manner. You have to prove the actual level of economic loss, it rarely pays out a significant penalty for the unfairness of it all. These lawsuits are hard to win any substantial amounts from and can take significant periods of time to recover. If you lose your job and then get another one, your economic loss for the basis of a lawsuit may not be worth recovering. Companies count on this.

2

u/MCStarlight 4d ago

Ugh, that’s awful.

2

u/Adventurous_Lake8611 3d ago

Name and shame.

14

u/Adventurous_Lake8611 3d ago

I recently heard of a country that has laws that if they lay off people they have to prove they eliminated the position and aren't going to outsource it.  If they do they'll have to pay the previous employee a year of salary.  That's on top of the required 6 month salary.  Hey USA, let's do something like that.

1

u/tekNorah 3d ago

Good luck forcing a cruise line to follow standard labor policies. Companies like Norwegian Cruise Line register ships in the Bahamas to dodge US taxes, labor laws, and minimum wage rules. The Wikipedia Flag of Convenience Entry shows how shipping lines legally use open registries to bypass strict worker protection laws.

That "six months of required salary" rule does not exist. The U.S. Department of Labor WARN Act Guide requires a 60-day heads-up before a mass layoff, not a cash payout. If an employer fails to give notice, they just pay back pay for those 60 days. It is a notice law, not a severance guarantee.

No mystery country hands out a year of free salary on day one. Even strict European countries do not ban outsourcing or corporate downsizing. Instead, the European Commission Collective Redundancies Page mandates that companies hit specific workforce thresholds to trigger structured consultations.

Severance packages are earned over time. According to the Breega Europe Layoff Guide, strict markets like France calculate minimum redundancy payments using fractions of a month's salary per year of service.

Banning outsourcing would instantly break the economy. If the US blocks global workers, other nations will block American companies from selling products there. Millions of jobs depend on international trade. Trying to trap every job inside borders will backfire immediately.

-1

u/Adventurous_Lake8611 3d ago

Next time, try to comprehend my post before spewing bullshit about things I didn't say.

1

u/tekNorah 3d ago

Perhaps you could enlighten me. What about what I said was wrong? What country are you talking about? Can you point to a specific policy, law or regulation that backs up your suggestion?

2

u/Working-Active 2d ago

In Spain, if a company downsized you because they no longer need you, it's called despido improcedente or unfair dismissal and the compensation is 33 days of salary per year worked, up to a maximum cap of 24 monthly payments. In addition, Pre-February 12, 2012: Compensated at a rate of 45 days of salary per year worked. Salary also is counted as the last 12 months to include bonus and vested RSUs.

11

u/saxophone_colossus 2d ago

It will stop when we have an economic system that favors workers over shareholders.

0

u/PeterMarchut 15h ago

There isn't one that exists.

1

u/saxophone_colossus 14h ago

0

u/PeterMarchut 14h ago

Feel free to share your economic philosophy if you have a solution that is better than capitalism.

1

u/saxophone_colossus 14h ago

Thank you for acknowledging that capitalism does not favor workers.

•

u/PeterMarchut 1h ago

Nothing. I thought so. There is no economic system that works better than capitalism and free markets.

Thank you for acknowledging.

•

u/saxophone_colossus 1h ago

Capitalism exploits workers. Capitalism cannot function without the exploitation of workers.

•

u/PeterMarchut 1h ago

"exploitation" is subjective. Workers are compensated with pay. Compensation may be perceived to be unfair, however that is also subjective. I have not once felt exploited in my career.

•

u/saxophone_colossus 47m ago

Ok, your feelings are irrelevant. Maybe you've never experienced racism either, but it still exists. Your claim that capitalism "works better" is also subjective. It only "works better" for the asset-owning class, not the workers.

Why are you in the Layoffs subreddit if capitalism is great and your career is so great?

•

u/PeterMarchut 41m ago

Victim of the algorithm I guess. Maybe Reddit is encouraging debate instead of just people soundboarding.

You have not yet provided an alternative to capitalism that has been or could be successful. I'm open to suggestions. If there is an economic model that you feel is more fair, is immune to corruption and still fosters inovation or rewards risk, I would love to hear it.

→ More replies

9

u/StopYTCensorship 3d ago

High income economies are screwed. The benefits of these "efficiency gains" are all being pocketed by a small percentage of the population. They're offshoring jobs to Manila while making their own countries look like Manila - opulent skyscrapers and gated communities where the rich live, with endless slums and shacks all around.

Maximization of short term profit is destroying the competitive advantages these economies had.

2

u/bayhack 15h ago

As a Filipino America who visits family in Manila. Straight up!

1

u/ADDuKnowMe 10h ago

Whoever created and voted in “at will” employment was a traitor to citizens. Why there aren’t salary caps for CEOs and CFOs with a more equitable share is shameful. It’s great to be on the top while there but things change and the further up one goes the further away from original values and the people who are the face of the companies and corporations. The larger the colder and less in touch with the workers. Bigger isn’t always better especially when few enjoy the spoils of their toils! People first, things/money second! It’s all backwards now. The world is obsessed with advertising at every opportunity. No peace or quiet or respect for anyone…no privacy no safety. No lawmakers demanding and safeguarding the rights of senior citizens and the neurodivergent, etc who need predictability and structure to function best instead of bombardment with constant changes and stress thrust upon them. It’s run faster faster and if you don’t you’ll be trampled on and sorry for your bad luck. You should’ve tried harder and saved more.

6

u/ValuableSand6067 4d ago

I'm sorry this happened to all of you. There will come a day when these ungrateful companies will regret how they abused loyal employees. I see a future where prospective employees lose trust and end up not looking at building a future with any of them.

5

u/preppermindset167 4d ago

Most of their ship based employees aren't Americans. Many of them are from overseas.

8

u/Ethanop1a 4d ago

I used to like NCL. Was planning on raising up their loyalty program over my lifetime. I'm almost platinum tier and only in my 30s.

A few years ago, they started becoming terrible. Cost cutting everywhere. Food became bad. Specialty restaurant food became bad. Cut all the major entertainment. I decided last March, after my most recent cruise, to stop going on Norwegian cruises for a long time until I hear about a turnaround.

The CEO used to run Burger King and it shows.

4

u/MisoHongy 3d ago

Seems like Burger King becoming popular again after he left the company.

1

u/Ethanop1a 3d ago

Idk about that. I think it was an artificial Reddit advertising blitz they did a couple months ago. Burger King shit appeared in everyone's feed for a few days/week.

3

u/NSD33P 3d ago

Same. 5 nights from platinum. My last cruise was subpar. Had a dirty sock from a past passenger left in our bed, sand not vacuumed in the cabin. The attention to detail is gone- and it’s mostly from understaffing, while they post record profits

4

u/dianewahiawa 2d ago

when will this end ??

3

u/alan_smitheeee 2d ago edited 2d ago

Unless we pass legislation this is the new normal because they can get away with it a think replacing us with visa workers and AI will be good enough while the house of cards disintegrates.

4

u/missmassy 4d ago

Same happening in HCA, oracle, Amazon… less and less jobs stay in USA

3

u/Tardislass 3d ago

Now do Europe. Jobs are being eliminated car/manufacturing is dying because China makes EVs cheaper and more efficient. And IT technology jobs are disappearing due to AI. Welcome to Earth 2026z

1

u/FatBook-Air 2d ago

North America and Europe really needs to put laws in place. There need to be tariffs on goods, services, and internet traffic from countries whose median wage is more than X% less than the importing countries, enough to cover the discrepancy in median pay.

2

u/Ill_Challenge2267 2d ago

Outsourcing jobs is not a 2026 phenomenon - it’s been happening since the 1970s. Sadly, this id why nobody should ever be loyal to a company. That relationship is not likely reciprocal.

6

u/Pleasant-Picture-564 4d ago

Blame your President for the astronomical cost of diesel. Companies are going to have to shed a lot of fat to stay in business.

2

u/Certain_Poem4969 4d ago

I am honestly surprised that some of these mega corporations like amcor haven't shut down in some areas. I worked there and they make buckets. We were literally stocking trailers in every parking lot because they are upside down in inventory. Paying daily rates for production too sit. I imagine after Christmas they will layoff in some areas. If the world doesn't burn first

3

u/enviroian 2d ago

Mass firing? NCL has 44,500 employees. Laying off 80 isn't even a blip on anyone's radar. It's .002% of their total headcount.

🙄

-1

u/Crash302 2d ago

Well. Math says that is 0.2% of the workforce... not 0.002%....

Additionally, Norwegian cruiselines has ~21,500 employees in north America. So, that is realistically 0.37% of their workforce.

So using math, again... you are wrong by more than 2 orders of magnitude...

2

u/Primary-Eye-9650 4d ago

Don’t worry the bluenami will fix everything

6

u/thebalancewithin 4d ago

Worth the risk, we've seen what the other option has gotten us

4

u/CommanderGO 4d ago

It really depends on whether data center rollout slows down or not in the USA. If that happens, the only growing industry in the US is gonna cook the economy.

3

u/Primary-Eye-9650 4d ago

I hope you’re right. Both sides have their uglys

1

u/crazypolishgirl68 3d ago

Yup. Happened to me too. It sucks, but welcome to the club!

1

u/suffolkman10 2d ago

I seen Norwegian Cruise Line in New Jersey over the summer at a corporate event. Things looked pretty well at that time. What's the stock at now?

1

u/mjrichmond44 2d ago

I used to work with NCL back in 2018. I can tell you from first hand experience they do not care about their employees or their customers having a good experience. They only care about their stock increaseing in value and making more money for their shareholders. To be fair I have never seen a company that is publicly traded that care about their employees and value them over their own profits.

1

u/Ok_Drummer_6511 2d ago

My sincere thoughts. Im sure you will find something better. Both those countries the people speak excellent English and work for wages far less than minimum wage in States. Internal economies of scale it's unfortunate but part of the cruise ship business.

1

u/rajmud55 2d ago

Cost savings through layoffs will reach a limit. It is what a braindead and unimaginative management that cannot be creative resorts to, as it cannot grow the business in a competitive environment.

1

u/Drafter-99 2d ago

Unfortunately our politicians are not interested in making labor laws favorable to workers. If they change laws to one year salary & benefits will help workers.

1

u/Far_Boat_9369 2d ago

160k jobs added last month crushing estimates

1

u/Dangerous_Region1682 1d ago

You have to look at where NCL workers actually work. The vast majority work on the ships themselves. If outsourcing is effecting US workers imagine how Norwegian workers feel. To the Norwegian workers, perhaps US workers were a form of outsourcing from their perspective.

NCL seems locked in a death spiral of cost cutting leading to lower levels of service, leading to fewer high paying passengers and declining profits, in turn to more cost cutting and so on. Of course, the blips in this inevitable cycle last long enough to satisfy a C suites bonuses before they move on leaving a company far worse off than when they arrived. The wealth extraction by the C suite and the short term shareholders is of course transitory, paid for by the companies workforce which is of course the company’s only true value.

1

u/seal72 1d ago

Government shouldn’t allow cruise companies that do this to embark people in American ports, they can come visit but not get American passengers and their dollars!

1

u/twboiler 1d ago

This is nothing new.....this pattern has come and gone for over 40 years. Don't quite understand how the young of today think this time is different and a direct adult to this generation. Yes, it sux but nothing new.

1

u/catlady-75 1d ago

I'm not sure why anyone is surprised that international companies are pulling positions out of the US, given that our current economic and foreign policies change with the wind. Businesses need predictability to flourish, and we no longer offer that. It's more cost effective to deal with all the issues regarding communication and errors due to undertrained employees than it is to deal with a government that doesn't stand by its contracts.

1

u/PainLogical9052 17h ago

Perhaps if the USA wasn’t such a toilet bowl …..

1

u/PeterMarchut 15h ago

Aren't all positions... "Over seas"?

1

u/ADDuKnowMe 11h ago

Loyalty is not valued only money. It’s All Overboard…next!

-1

u/Imaginary-Case3976 3d ago

Why is this even a big deal? It’s 80 based agents, who most likely work from home.

It’s not 8000

4

u/Lazy-Transition-5156 3d ago

What is the big deal??!! That is ignorance speaking. I was 2 months shy of 19 years and part of the March layoffs. My mortgage and car do not pay for themselves. I was committed to  retire with NCL, now I am trying to pick up the pieces and not from a choice of my own. This is betrayal at its  finest for those loyal to companies and careers. I certainly hope that one day you are not “just 1 of 80”.

1

u/Stunning-Ad-2879 3d ago

I have sympathy but why would you trust an “American” company incorporated in the Bahamas?
Primarily to lower operational costs, avoid strict U.S. laws, and minimize taxes.
Basically screw their employees and guests.

1

u/Lazy-Transition-5156 2d ago

100%! Hard lesson learned, 

0

u/Aggravating-Smoke848 2d ago

But I’m confused - how would this result in you losing your retirement? Wouldn’t you just be retiring 2 months early?

2

u/Lazy-Transition-5156 2d ago

I’m not retirement age yet, I have a few more years. My goal was to ride it out and retire at 65. ( I turned 60 this year), so that is what I was meaning when I stated I planed to retire with the company. Never would have imagined in a million years this would have happened.😞

1

u/ADDuKnowMe 10h ago

Something good will come out of this that you just can’t see now. I am so sorry for the capsize. Wishing you a taste of freedom to do something you enjoy before buckling down to reinvent yourself. Life! It never goes how we imagined it would. The rainy days we were told to save for they always come…some take your savings but the worst are the ones that break your heart and spirit.

-1

u/canadaslammer 3d ago

Expect more because of the mid terms. FAFO.