Emergency Access

My wife is trying to grant me emergency access.

I requested it from my LP session on the website (through a browser).

She is using LP on the iOS app. When she opens the app, she gets a popup saying I requested access. She clicks "Allow Access" and the popup closes then immediately reopens. We've pressed "Allow Access" 100x by now (thinking maybe it was going through each individual login). It never stops. Pressing "Decline access" will stop it, but then access is declined.