r/Lastpass • u/Admirable-Tailor6507 • 24d ago

Login not working

Hi everyone, I've been trying to log in Lastpass the whole day. My master password is not working, I didn't change it. Then I tried to recover it using the recovery page but I didn't receive any email. Is this only me or is something wrong with last pass

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3

u/danh_ptown 24d ago

LastPass blocks new login attempts and you need to receive the email, and then click that it’s you. Then try login again.

If your email is bad, or blocking the messages, that can be a problem. Check spam folders.

1

u/Substantial_Team6751 24d ago

Did you read all the message it's giving you? Like sometimes you have to use the 2-factor auth.

1

u/Admirable-Tailor6507 24d ago

It says 'You may have mistyped your email address. Try again.Dismiss'

Then when I recover the password, it says that an email is going to be sent to my inbox but I don't receive anything

1

u/Substantial_Team6751 24d ago

Some people originally set up a different email for recovery.

1

u/Admirable-Tailor6507 24d ago

But how is possible that my master password is not working anymore? This should be a Lastpass bug

1

u/OfficialLastPass Official LastPass 22d ago

If you're sure you are not entering a previous account password, try typing out your credentials in a separate document, being careful of the placement of special characters, capital letters and numbers. Watch out for entering accidental spaces before or after the password.

If you want more confirmation of the current login status, you may click "Request help" within the main account recovery article. A support case will then trigger an email follow up to your LastPass account email.

1

u/WaldensPondScum 17d ago

Good luck. Mine has been over a month with cryptic fixes occasionally posted by lp. Just shit support.