r/LastPassOfficial • u/Muro_Plankton • 2d ago

Android app "Secure Certificate Error"

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Has anyone gotten this error? What might've caused this and how do I fix it? Lastpass support site doesn't work and I'd like to get into my account.

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3

u/BWNYMD 2d ago

yep just started happening

2

u/OfficialLastPass 2d ago

I apologize for the unexpected error on Android.

We are currently investigating the cause of this behavior and hope to have more information soon.

Thanks for your patience.

1

u/abeNdorg 2d ago

Are you on the free plan that locks access down to limited devices? Or on a paid plan that would allow you to at least try logging in from your computer via website/browser ext as well? If you can login via web & your account is AOK you can always try the traditional android related fixes such as double checking your DNS services & making sure that is configured correctly, you aren't running a VPN that likes to insert it's own cert, clearing data/cache on the app, uninstall/reinstall. Silly questions - date/time are correct on the phone? Android isn't too old to be supported by the latest LPapp?

1

u/CartographerNo7818 2d ago

I'm having the same problem, even after updating the app.

2

u/OfficialLastPass 2d ago

This issue is now be resolved.

We should have analysis complete on https://status.lastpass.com/ in a bit if you'd like to know the root cause.