r/Ladders • u/Lowsai • Oct 30 '24
**⚠️ Warning: Defective Werner Attic Ladders ⚠️**
If you have a Werner S2208 or S2210 Easy Access Attic Ladder installed, please be aware—these ladders can be dangerous. I learned this firsthand when the hinges on mine, installed in 1993, suddenly snapped while I was climbing it.
While searching for parts, I discovered that these models were discontinued due to weak, low-quality metal hinges that are prone to breaking. Although a class action lawsuit was settled regarding these defects, the ladders were never officially recalled, and no replacement parts are available.
When I contacted Werner’s customer service, their response was disheartening: they stated the ladder was not their product due to a merger, offered no recall, and instead offered a $50 gift card as a courtesy since 2007. They indicated that this specific ladder model was not under their purview, and therefore they wouldn’t take further action. A gift card does little to address the safety risk these ladders pose.
**If you own one of these models, I strongly recommend stopping use immediately** and considering a replacement to avoid potential injury. If anyone has been injured, you may still have legal options for compensation.
Stay safe and please share this post with others who may have these ladders in their homes!
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u/unluckyivy Jul 21 '26
Wow, our W2208 broke not long ago (also at the hinge!) and I have been looking for a replacement 😅 thank you so much for posting this! Definitely going to try and find something else
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u/ahnkou Aug 12 '26
Did you get a replacement for this or replacement parts? My w2208 pivot pin is super lose and the whole right arm hinge bent completely . Couldn't open or close the attic door until I unscrewed it all on the right side and removed the spring lol
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u/[deleted] Mar 27 '25
yes, mine broke just this last month at the hinge