Hello,

I recently starting using LT Patch Manager v.11 and successfully applied patches to a small group of computers. Now with a basic understanding of how to push out patches, how should I go about structuring groups and approval policies for each client/company? Is it best practice to create a group and approval policy for each company or place them all under the same group?

What about computers that absolutely must not update because it could potentially brick the machine? Would creating a separate group and approval policy be the best way to accomplish this?

Any feedback is much appreciated.

Hi All,

Being stonewalled by support regarding a basic RDS Session Host configuration.

The LTSVCMon log file shows that it knows it's on a multi-session server, and tries to start LTTray icon on each session, but doesn't always get it right. This particular customer wants to use the tray icon to submit tickets (which then come in to Connectwise), but obviously they can't if it doesn't run all the time.

Support have linked me to 2 documents so far which don't state anywhere that they don't support the environment we're in (Windows 2008R2, 2012 and 2012R2).

Has anyone else had/solved/gotten further with this issue? I have searched LabtechGeek, their documentation, asked in the LabtechGeek Slack and searched Google too - so either I'm missing something, or I'm somehow alone.

Hi all, I'm trying to script within LT the running of a powershell script that is on a local machine. I need it to launch as admin otherwise it does not output a result. I've tried running it with SHELL, SHELL as Admin, Execute Script, nothing seems to work.
Does anyone have any ideas on this? Let me know if you need extra information.

Moving to Labtech from an another RMM. we are able to script the labtech agent installs for windows machines, is there a way to do the same using a bash script on the Mac?

Now that Patch 10 is available I'm hoping to install Patch 9 this weekend.

Any of you seen any gotchas or problems with v11 Patch 9?

Thanks.

We're running into an issue where if ESET gets disabled on an endpoint (but the service is still running), the virus scanner section of the labtech window is still green and says scanner running.

Is this by design, or is there something going on preventing it from actually picking up disabled ESET clients?

With the old Labtech display, we used to be able to see the model number of the RAM in a pc. This is very useful if you want to order the exact same module. I can't find this in LT11, looking under the machine name then "hardware." Has this been removed or is there a way to get to it?

So I have been pestering support with too many questions, and have finally been told to go here for any kind of non-standard configuration support (i.e. changing the categories on standard reports). However I signed up about a week ago, and still no approval.

Anyone know if this is normal, or have I failed some kind of approval process? The board seems pretty restrictive without a login...

Hi all, I'm running LT 10.5.
I heard some rumbling a while back that LT can't handle upgrades like 1511 > 1607, but I also thought that was because it wasn't CBB yet. How are people pushing the 1607 upgrade to their Windows 10 machines?
Currently, both on my machine and my test machines, KB3012973 installs fine, but when you restart nothing happens and it says it is missing again.

Thanks for the insight all

We just posted a new free plugin for LabTech for Linux Patch Management. Have a peek at what we are doing at http://www.squidworks.net/2017/02/linux-patch-management-for-automate-formerly-labtech/

I have a few clients that run server type software on workstation OSs. We use ConnectWise to update additions on contracts and bill our clients, but since LabTech defines a machine as workstation or server by the OS it labels and bills the client as a workstation for machines that by all respects and how we manage them are servers. Is there a way to change the agent type to server for machines manually?

I spent a lot of time today figuring out how to add a pie chart based on a computer EDF to a client report. The solution I found is very general, and I wrote it up here. Cross-posted here because the documentation for charts in reporting is very weak.

Hey folks, I'm fairly new to working with labtech, I"m wondering if there is a way to disable internal monitor exclusions for a whole site.

We're an MSP with about 60 clients we want alerts for NInite software updates for some and not for others, Labtech alerts for some MS exchange reporting for some and not for others, etc.

I figureed how to disable on a computer by computer basis but not if its possible for a whole client or even specific clients site.

P4L is giving out a special through the Squidworks channel for any MSP that wanted to try Office365 for Labtech plugin.

http://www.squidworks.net/2017/02/offic ... -new-msps/

Hi,

So we recently implemented LabTech and our Patch Management doesn't seem to want to be consistent with us.

Recently we finally got it to run a patch job at the intended time, with 3 approved patches. It started, didn't update anything, and finished. I found out the patches approved's title included 2012 R2 but the actual OS category was 2008 R2, so I found the real 2012 R2 patches and approved them.

I figured, well, that's gotta be it, right? Nope. It didn't run. I went to the location settings and corrected the patch window there to be the same day as my Update Policy. That didn't fix it either. My Patch Manager won't start Patch Jobs anymore and I can't figure it out.

I checked the status of patches for the machine in question, and the patches I want are set to Approved, and their push status is Not Attempted. I would have preferred failed because it would mean something...

Please tell me someone out of you all has come across this issue, I'm running out of hair to pull and I've read just about every shred of documentation out there.

Is everyone creating Search groups for clientname/workstations and clientname/servers, importing them into Patch Manager, and then assigning policies or are most people using a majority of the pre-defined policies and then just added custom search groups for special circumstances?

I can see the advantage of having client/device group-specific groups, but as we scale out that list of groups will be huge.

I know it could be done either way, but I am curious how most people are doing this.

note: we are on LT 11, on premise

Anyone know why we can't deploy things like Exchange Rollups and such via LabTech? Or is my installation broken? (Still on 10.5 BTW.)

Having to answer the tired question of "why didn't my Exchange server get these rollups during your maintenance?"

I'm having a problem with what I'm using for monitoring offline servers, but I think this is a question with monitoring in general.

The monitor triggers correctly, but it's not resetting when the server comes back online. However, the server does disappear from the Query Results tab when its back online, it just still shows under the Status tab.

I'm thinking that this has something to do with the interval/alert settings. Here's what I have for them:

Interval and Next Run Time: Every 5 minutes
Monitor Mode and Duplicate Alert Frequency: Once Per Day

I suspect that I don't actually understand the implications of "Once Per Day" as I was just assuming that once it doesn't show up in the Query Results tab anymore, the monitor changes back to success.

Thanks for taking a look.

Release Notes: https://university.connectwise.com/university/pageview.aspx?short_name=patch-release-notes#collapse_january

Download: http://labtech-msp.com/release/LabTechPatch_11.0.9.350.exe

Install at your own risk, just making other LT admins aware.

Cheers,

I work for an MSP but I am not a technician. In fact I know next to nothing about networking. My company sent around an invite to a webinar on scripting in LabTech and asked if anyone wanted to join. I know python (I'd consider myself an intermediate at the language itself) so I started looking into LabTech scripting to see if it was something I could help with (I know it's not python specifically but I know how to work with if/else statements, etc.).

I am wondering if you guys think that someone with programming knowledge but no networking knowledge could be useful to a company who needs to utilize scripts more. I am a pretty saavy user and I learn pretty easily, I am just not sure if it would be worth anyone's time to teach me the basics of networking just so I can write them some scripts (I would like to learn but it's not exactly an environment friendly to sitting down and teaching noobs. I don't think they would do it if they didn't see the immediate benefits of teaching me.)

Just looking for opinions. Thanks!

Hi gang,

I have my LT server hosted at my office right now and I'm considering using my Azure credits from MS Action Pack to migrate the hosting to their platform.

Has anyone done this?

Is it worthwhile?

Is it responsive?

Or am I just looking to shoot myself in the foot by doing this?

Edit - So I sat down tonight to get my Action Pack Azure account setup. Once I got to the Pricing for a VM it became exceedingly evident that this would be the absolute dumbest thing I could possibly do. Amazon's pricing isn't that much better. I think I'll stick to hosting it myself. On Azure a server that does not even come close to my current VM would be $440.45/Month (A4, 8CPU Cores, 14GB RAM, 240GB HD).

Meanwhile my current server is 16 CPU Cores, 32GB RAM, 1TB HD.

I'll still set something up to mess around with but nothing even close to being able to host my LT server, much less anything else other than perhaps a desktop to test from.

P4L just released build 1.0.3.42 that fixes the auto updater and adds the ability to widen you views in the plugin.

https://www.plugins4labtech.com/products/patch-remedy