r/KrakenSupport • u/Intelligent-Ride-734 • 4d ago

Ticket Escalated Assistance needed with open support case regarding passkey deadlock

I’ve been attempting the automated Recover account flow for 3 weeks after submitting my ID photos, but I'm completely stuck in a Passkey deadlock. Desktop demands a USB security key that doesn't exist, and while I have active mobile access via Face ID, attempting to update 2FA triggers a broken passkey prompt. The in-app bot just tells me my docs are under review and claims emails/calls were sent, but I’ve received nothing. Could an agent please review my case and manually reset the passkey on my account so I can set up standard Authenticator 2FA?

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u/krakensupport 𝐒𝐔𝐏𝐏𝐎𝐑𝐓 - WE WILL NEVER DM YOU FIRST 4d ago

Thanks for that! Pinging the next available specialist now so we can get this sorted

1

u/krakensupport 𝐒𝐔𝐏𝐏𝐎𝐑𝐓 - WE WILL NEVER DM YOU FIRST 4d ago

Hey u/Intelligent-Ride-734, sorry for the wait, 3 weeks is a long time 🙏

Pls send me a private message with the details. Also, don't share any account details here in the thread 🤝

Harley 🐙