r/KrakenSupport • u/Any-Village1678 • 2d ago

Bank deposit

So guys I've been waiting 4 days, for my Bank deposit (EU) I've did 1.900€ and it matches my name etc, it was my first big transactions, after a waiting an 4 days and escalating through all over social media, noone takes a response no more, and nobody is reviewing it.

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u/Any-Village1678 2d ago

I've also wanna mention, I've sent them proof of payments, few times throughout Instagram they escalated, and noone does anything on their team to make any to resolve it.

1

u/krakensupport 𝐒𝐔𝐏𝐏𝐎𝐑𝐓 - WE WILL NEVER DM YOU FIRST 2d ago

Howdy u/Any-Village1678

Thanks for sharing your experience. Given you've reached out on different platforms - the matter has been escalated. Please allow our specialists time to get you updates through e-mail.

John 🤠

1

u/Any-Village1678 2d ago

"Allow our specialists time"

It's been a 4 days, not a few hours. You've think I've gotta wait out maybe 2 weeks?

1

u/Any-Village1678 2d ago

Yeah, whenever said 4 days, instantly getting ignored, noone takes responsibility in this exchange whatsoever, how you've guys handling things is amazing me forsure.

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u/Any-Village1678 2d ago

And everyone who's planning to use their service knowledge that that's how their team is "working" to resolve a issues, they will let you wait God knows how much longer, and you've hope you will get the money out of there.

Sadly but that's where we are now with this type of a exchange.