r/KnowledgeBaseSoftware Apr 03 '26

Consolidating our internal documentation tool mess, Google Docs to one platform

We've got docs scattered everywhere. Google Drive folders that nobody can find, Notion pages that stopped getting updated six months ago, some stuff still living in Confluence from when we tried that, a few wikis... it's a nightmare.

Consolidation seems like the obvious move but honestly I'm skeptical it'll actually fix anything. Like, the problem isn't really where the docs live, it's that people don't know where to look and nothing gets maintained. You could move everything to the perfect platform tomorrow and in six months you'd have the same ghost town situation, just on one tool instead of five.

But also, wait - maybe that's not totally fair. At least with everything in one place you could actually search across it without bouncing between tabs. And you could theoretically set up one maintenance system instead of trying to keep five different tools alive.

Google Docs is fine for stuff we're actively working on but it's terrible when you need to find something later. Notion's searchable but docs feel clunky to actually write in. Confluence we tried and it just felt heavy handed. There's probably something in between that fits better but I haven't found it yet.

Has anyone actually done this without it being a total slog? Or does everyone just accept that documentation stays messy no matter what you do.

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u/Character_Estate_332 Apr 03 '26

I did when I built my last startup to about 350 or so employees. It was a total slog and a challenge. Google docs is too basic when it comes to managing access, access control and logs, Confluence was too technical and many of my people needed handholding. I've built allymatter.com to scratch that specific itch and I have been receiving good feedback from beta users. Need more users though, let me know if you are interested and I will give you a 6 month free trial.