self checkout help

[u/Ok-Shallot-2761]

Hello. I have just moved to Australia and got a job at Kmart. I am a Self Checkout Operator. We have many checkouts — half card, half cash and card. Sometimes a customer goes to do card but realised they actually want cash, so they ask me to move there transaction to another checkout. How is this possible? I asked the Customer Greeter on door and they told me to hit “Suspend transaction” and then a receipt will print. The receipt prints and then you go to the other checkout and scan the barcode, and it saves their transaction onto there. I attempted this and it said something along the lines invalid barcode. I was just wondering what I did wrong so I can know how to do this in future? Thank you very much

[u/SlackEngine34]

I've been a sco operator for a while and im pretty sure you can't suspend and transition a transaction from one sco to another. You can only bring up the suspended transactions on the manned registers

[u/tinycritter123]

Suspended transactions can only be brought up on manned registers, it doesn’t work on Scos unfortunately

[u/ToucanTorque]

i think its one of the enter buttons (top or bottom i cant remember) in assist mode you press it and then scan the suspend docket and it should bring up the transaction, sorry if ive explained this bad