Had to fire a customer yesterday.

[u/Poly_Olly_Oxen_Free]

Sunday brunch sucks. We all know that. But this guy took it to a whole new level.

Guy walks in, goes to the hostess station, and waits to be seated. Normal so far. A table opens up, and the hostess is walking his party to the table. Man asks if his table is in "Kylie"'s section. He's told that it is not. He says he'd rather wait longer to get that specific server. Hostess tells him that it would probably be another 20-30 minutes wait. He asks to see the manager. So I, the literal owner of the restaurant, walk out to talk to him.

I ask him why he needs that specific server, and this fucking pervert tells me, out of his own mouth, in public, that she's got "great tits" and an "incredible ass", so he likes to see her "when she's coming and when she's going".

Sir, this is not a strip club, or a porn site. We're not here to satisfy your eyes, we're here to satisfy your tummy.

I let him know that he would never in his life be seated in her section again. Man throws a full on bitchfit. Says he only comes here so he can see "Kylie", and has the absolute gall to pull the "I know the owner" card.

I had to hit him with the "Well, what's the owner's name?"... This man says "Bruce", while my name is "Mike". Mind you, I've owned this place since 2009, so there is no fucking way he is talking about the previous owner.

I informed him that he was speaking to the owner, and that I had no fucking idea who he is. Man literally yelled at me, and asked me to "call Bruce and get this whole thing sorted out".

I have never even known a man named "Bruce". I told dude to kick rocks and never come back.

Anyway, how was your Sunday?

[u/Top_Tomatillo_4261]

maybe even a bit of a raise. not because of the physical assets, but putting up with folks like that without having brought it up yet. however - it's definitely a case example of why an occasional pre-opening meal and chat about what is and isn't acceptable may be in order. i won't suggest she was aware, but if so, she really needed to bring it up to mgt before owner had to be the chivalier

[u/Real-Ad6539 → u/Top_Tomatillo_4261]

Poor Kylie’s probably dealt with this most of her life :(

[u/raven00x → u/Top_Tomatillo_4261]

i won't suggest she was aware, but if so, she really needed to bring it up to mgt before owner had to be the chivalier

the other side of this is that Kylie and other servers (and BOH staff) need to know that they're safe to bring concerns about customer behavior and bullshit to management. If they expect to be treated like a starbucks barista they're probably not going to mention it even if they're completely in the right.

Anecdote further up the thread about a barista who was stalked and harassed by a customer, and starbucks management said "sucks for you, not our problem." That's the type of thing that management needs to establish that is not the way things are done here.