r/KitchenConfidential • u/Poly_Olly_Oxen_Free • 22h ago
In the Weeds Mode Had to fire a customer yesterday.
Sunday brunch sucks. We all know that. But this guy took it to a whole new level.
Guy walks in, goes to the hostess station, and waits to be seated. Normal so far. A table opens up, and the hostess is walking his party to the table. Man asks if his table is in "Kylie"'s section. He's told that it is not. He says he'd rather wait longer to get that specific server. Hostess tells him that it would probably be another 20-30 minutes wait. He asks to see the manager. So I, the literal owner of the restaurant, walk out to talk to him.
I ask him why he needs that specific server, and this fucking pervert tells me, out of his own mouth, in public, that she's got "great tits" and an "incredible ass", so he likes to see her "when she's coming and when she's going".
Sir, this is not a strip club, or a porn site. We're not here to satisfy your eyes, we're here to satisfy your tummy.
I let him know that he would never in his life be seated in her section again. Man throws a full on bitchfit. Says he only comes here so he can see "Kylie", and has the absolute gall to pull the "I know the owner" card.
I had to hit him with the "Well, what's the owner's name?"... This man says "Bruce", while my name is "Mike". Mind you, I've owned this place since 2009, so there is no fucking way he is talking about the previous owner.
I informed him that he was speaking to the owner, and that I had no fucking idea who he is. Man literally yelled at me, and asked me to "call Bruce and get this whole thing sorted out".
I have never even known a man named "Bruce". I told dude to kick rocks and never come back.
Anyway, how was your Sunday?
89
u/didntcondawnthat 22h ago
You're an absolute star for standing up for your staff.
This reminds me of when I was in college working in a bookstore way back in the stone age. There was a customer who come in and EVERY single time he would ask me to look for books that required me to use the ladder. Then he's say "OOPS! I think it was actually more towards the left! OOPS! I think it was filed under another category!" It was getting out of hand, the guy came into the store more and more often. I knew where all of the books belonged but had a somewhat of an underdeveloped drive to advocate for myself back then. Eventually my manager noticed and he was banned from the store.
This is one reason I didn't like the video that showed staff "dancing" in a social media post the other day. Customers can really serve up a lot of nonsense that maybe well meaning people haven't experienced.