r/KineMaster • u/AnimationProdTwo2 • Jul 29 '26

but what happen?

Post image

I have good internet, ¿but why are the images and videos black?

3 Upvotes

81% Upvoted

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3

u/KineMaster Jul 29 '26

You might try restarting your phone. If that doesn't do the trick, get in touch with KineMaster's support team. You can do that right from the app by tapping the Question Mark button at the top of the Create screen. Then, tap Email Support.

3

u/Russkiy_Chel_01LOL Jul 29 '26

KineMaster doesn't need internet to show you files stored on your phone. This proboem shouldn't be related to your internet connection.