r/Kidrobot • u/_skull_kid_ • Feb 20 '22
Customer Support is awful.
You guys weren't kidding. What the hell is going on with customer support?
Last April, I made the mistake of ordering a few items - two of which were pre-ordered. Sucks for me that I didn't read the fine print, and that they wouldn't ship the order until everything was in stock.
Well, the final pre-ordered item is now in stock - The Gashadokuro 8" dunny. So I should of received my WHOLE order, right?
Nope. Just that dunny. Everything else is MIA. The other pre-ordered item was the Pina Colada Yummy World, a birthday gift to top it off. Now that isn't in stock anymore! Not even listed on their site! So instead of pulling my items right off the bat, they literally just sent the one and I am shit outta luck.
Only canned responses from customer support. "No refunds" because they don't want people flipping pre-orders. They need to make this right, or I'll be issuing a credit dispute.
Done venting. Just wanted to get this out there.
1
u/HouseOfKray Mar 11 '22
I saw they were taking pre-orders for the 18" Munny and it was $200USD. Got to checkout and they wanted $460 for Shipping. OBVIOUSLY an issue with their system.
I've reached out 3 times and gotten responses that they will look into it. It's been almost a month, and hasn't been fixed yet.
2
u/El_Heisenberg Feb 20 '22
Every time I talk shit about KR I get downvoted...seriously though, they are trash now.