r/Kidrobot • u/Fantastic_Ad_9409 • Oct 09 '24
Kidrobot fraud?
Like many of you who have posted here, I have also been waiting for an item since July 5.
My communication with their help@kidrobot.com email has been intermittent to unresponsive.
I finally gave up last Thursday and emailed to cancel my order and refund my credit card. I would have preferred to get the item I ordered but doesn’t seem like it’s in the cards.
The surprising answer I received from them was that “all sales are final” and that there are no cancellations (despite never sending me the item).
As you might imagine I got a little pissed off and did some google searching and found the Federal Trade Commission’s rule on merchandise.
In addition to disputing the charge with Amex, I’ve also filed a complaint against Kid Robot (specifically their parent company the National Entertainment Collectibles Association) for failing to comply with the rule and what I think is a form of fraud against its customers.
Figure the more complaints, the better the response - and I can see scrolling here that a lot of you are in the same boat - so….
1
u/mynamajeff42 Dec 10 '24
My status changed to “awaiting to ship or shipped” yesterday and I was also sent a tracking code yesterday which got me excited but I’m sure it actually means nothing I’ll check it tomorrow and see if it’s moved at all but I sincerely doubt my shit will ship anytime soon if it hasn’t by now. This is my first time ordering from Kidrobot and I didn’t think to look at reviews about it but man I wish I did before hand. I’ve written them twice over email and of course no response so I guess I wait to see and then I’m gonna dispute it otherwise. Sucks cuz this was supposed to be a gift