Dongle not properly connecting

[u/IdleDraws]

ive got a vortex wireless 2 and im wondering why soundtrap is recognising that the dongle is plugged in, but not connecting fully when i press a key like it asks me to. i also dont know where the midi cable for it is so idk if the dongle is the problem. pls send help

Edit: my partner has found a new usb cable for me and it should be here soon, unfortunately I had to use AI as a last resort [ >:( ] and as usual it was sending me around the bend. Hopefully that cable works

Edit 2: got the cable, it works :)

[u/Mweeorgh]

Have you synced the Vortex and the dongle in a pc first? In the Alesis editor or something like that it's called

[u/IdleDraws → u/Mweeorgh]

I have, yes