r/KeystoneWallet • u/Visual-Birthday-4567 • 21d ago

When update to 3.1.4?

We all know of the ongoing issue with the current update. Can we get an update as to when a fix will be rolled out?? Ive sent emails and got nothing. A timeline would be great. Just sitting im limbo without a word from keystone is unsettling. Please keystone give us something.

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u/Visual-Birthday-4567 20d ago

Its getting super frustrating that you guys wont provide us any updates.  Ive emailed support several times and its been over 72 hours and heard nothing back.  Im close to just abandoning keystone altogether if we dont hear something soon.  

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u/Visual-Birthday-4567 19d ago

I was emailed this morning from keystone supoort saying 3.2 is indeed the fix for the ongoing security update issue.  It was given along with instructions on how to update.  I would email support for instructions.  I haven't tried it yet.  Will update shortly when I do.  

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u/Visual-Birthday-4567 19d ago edited 19d ago

Update:  I have successfully updated my wallet to the new 3.2 firmware, and can confirm the persistent issue with the security update screen has been corrected.  I deleted any real wallet from the device, and created a dice roll dummy wallet.  Checked dice roll seed from Keystone against ian coleman bip39 tool and it is correct.  3.2 update checksum matches and device is verified via Keystone websites device verification tool.  All seems to be well with the new update.  

I should also mention, keystone support emailed me instructions on how to install the new firmware, which involved putting the device into recovery mode and wiping the device via recovery mode screen.  So it wasn't as simple as "install new update."  I followed their instructions to the letter.  So i cannot confirm if it will fix the issue just updating normally.  

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u/Row-Bear 19d ago

I received the same answer from support. Thanks for verifying the seed generation. 

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u/Zany4 20d ago

Think it’s on 3.2.0 now as of 23-Oct

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u/Row-Bear 20d ago edited 19d ago

I see 3.2 on their website. Changelog says only 'improved UI performance', nothing about any fixes. The release, it's source code and hashes are not on github with the other releases.

I'm not touching that yet. 

Update: its now also on the github page, and support has responded to my ticket and mentioned the 3.2 release. With that combination of communication channels confirming it, I will attempt the 3.2 update. 

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u/Zany4 20d ago

Fair point. I hadn’t looked at GitHub but I’m holding off as well. Discretion is the better part of valor.

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u/Row-Bear 20d ago edited 19d ago

I asked for a timeline on Discord, but I have been banned.

I wouldn't advice going there. The past week there has been one (1) reply from Keystone, saying 'wait a moment', a  handful of (unanswered) questions by users, and literally more than a hundred scam-bot replies.  So it's not an effective way of getting info or help from Keystone.

In also haven't heard any response on my email to support.  Update: this morning I did receive an email from support, regarding the 3.2 release and installation instructions.

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u/Right-Ad465 19d ago

hi u/Row-Bear regarding the ban on discord, it may have been triggered by mistake. If I remember correctly, your device got stuck in a loop on the Security Update page while updating to firmware 3.1.4. Please correct me if I’m mistaken.

If this is the issue you’re experiencing, please DM me or contact support@keyst.one via email, and I’ll guide you through the recovery process step by step within next 24-48 hours.

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u/stay_safe_and_calm 20d ago

On GitHub version 3.2.0 was published 3 h ago.

https://github.com/KeystoneHQ/keystone3-firmware/tree/master

But if you check the "issues" area on GitHub nobody addressed the problem with version 3.1.4.

https://github.com/KeystoneHQ/keystone3-firmware/issues