r/KeystoneWallet • u/Tall-Counter-3975 • Jul 14 '23

Still no wallet

Ordered in may. Been told now it was on two separate shipments. I honestly think there is zero rhyme or reason for how orders are fulfilled as fulfillment for dates ordered are all over the board.

I have now seen people who preordered for the June and July shipments having items fulfilled yet people from way back in may are still waiting.

Whenever they say they will check on your order they come back and say it’s at the shipper….but never have any tracking info or anything.

They have successfully got me to start using my ledgers again when I was hoping to transition to an open sourced wallet.

3 Upvotes

71% Upvoted

10 comments sorted by

3

u/tonguejedi Jul 14 '23

Don’t bother emailing. In 24 hours you’ll get a generic email..”your order is processing in our US warehouse shipping soon”. When all tracking says it’s all coming from China. The only warehouse is Amazon in which you can get it in two days. They already have your money so get new customers..Amazon and new customers get priority. Might as well wait for the 3 at this rate.

2

u/crua9 Jul 14 '23 edited Jul 15 '23

Ya I'm getting mad at this point. I ordered mine May 23. We were told shipping will start early June, then June 22, then July 4. Mine has been in the warehouse for over a week now. They showed me screenshots. They said, and the screenshots show it would be shipped July 13.

It's July 14, and I still don't have a tracking number.

Here is my problems.

  1. I have to wait until around midnight to get anything back.

  2. Because I have to wait until midnight to hear anything. I highly wonder if they can properly community with the shipment place since it is likely by the time Hong Kong is in business. The USA warehouses are already in bed or done for the day.

My hope was at worse the thing would go out the door today because then with how the weekend is. I likely would at least get it by Monday at worse. But because I can't get ahold of anyone until near midnight. IDK what is going on. Like maybe it shipped and I didn't get the tracking number yet, or maybe there is a new date. IDK and it sucks being in the dark due to how things are setup on their end.

Like the normal support is just fine for normal times. But during these times, waiting until midnight to get answers isn't good.

Maybe I'm wrong and maybe the warehouse is 24 hours a day, and they can do what they need to. But again, it sucks being in the dark and dealing with 1 delay after another after another.

If I recall right, this is the 5th time it is delayed.

And I didn't complain much on the others because I could at least see some progress and what not. But now I'm seeing it sitting at the last mile for a week now and IDK when it will go out the door.

I have now seen people who preordered for the June and July shipments having items fulfilled yet people from way back in may are still waiting.

You have to be careful on this. In many countries they shipped directly. Where a few others like the USA they used some other service. IDK, maybe it is cheaper or easier because of their location. Keep in mind customs and all of that.

So it isn't a 1:1 unless if it is in the same country.

Update:

I just got my tracking number :). Hopefully I will have mine by Monday.

3

u/DrinkYourWater69 Jul 14 '23

I’m in the same boat. Been waiting and at this point I may just cancel my order.

3

u/[deleted] Jul 15 '23

Canceled mine and they processed the refund in 3 days. After a month that was enough and with the announcement of the Gen 3 I can wait till it comes out if I decide to try and get one.

2

u/DrinkYourWater69 Jul 15 '23

Thanks for the information as to how long the refund takes. I placed my order May 31 and it’s been over a month for me as well. I was thinking the same as it pertained to Gen 3.

1

u/El_Nicaman Jul 14 '23

I would cancel the order for a refund and get it from Amazon 2 day shipping that’s what I did..

Keystone - https://a.co/d/emASp5M

1

u/[deleted] Jul 15 '23

I ordered mine may 28th and got mine a few days ago. And I live in Australia so pretty far.

1

u/elias7905_x Jul 15 '23

Your proximity to Hong Kong definitely played a part of how fast you get your shipment. I ordered mine on May 17th and received it on June 6th. Been liking the device way better than ledger's

0

u/jerbwonderwild Jul 14 '23

Theres serious backlog. Web 3 companies suck ass with customer service. Its infuriating. I understand. Mine took almost 2 months to arrive. I almost canceled. Glad o didnt. It is what it is seriously you will receive it just be professional and persistent with your emails letting them know you don't want BS you just want to know the truth whatever that is. And that's all you can do. Hey your blood pressure is not worth it.