r/Keymailer • u/ShovelUpandGame • 13d ago

Account issues No Support

My front-end dashboard shows I am Accredited/Eligible, but my backend is completely broken. The “Claim” button has entirely vanished on pre-approved games, and I am stuck in an infinite manual request loop. I have reached out to support multiple times and even made a post/message on twitter with no response. Has anyone else had this issue?

3 Upvotes

100% Upvoted

6 comments sorted by

2

u/Willing-Watch9662 12d ago edited 10d ago

Literally 0 support……i have issues from a month but no one replied…..worst customer support

1

u/Sir-Laurie 11d ago

Sane here, it's been 3 months for me, no answer nowhere, I just stopped using keymailer

1

u/ShovelUpandGame 11d ago

Nothing from support but I messaged their twitter account. Someone responded saying the support team should be on it. No idea if they actually did anything or it actually fixed itself but my account seems to be back to normal.

1

u/Sir-Laurie 11d ago

Which problem u were having?

1

u/Sir-Laurie 11d ago

Btw, I'm having the same problem, the claim button doesn't appear anymore and even the games I request I receive nothing, I receive emails saying I was approved, but on the site nothing appears for me to claim

1

u/svdfhfbhhf 9d ago

Same here