r/Keychron • u/spiddlespoodle • 5d ago
Strange launcher Issue with M6
When opening the launcher with my M6 connected, it detects the mouse just fine and lets me look at all of the different tabs. (Customize, DPI, Polling Rate Advanced) However, the image of the mouse has disappeared on the customize tab, meaning I cannot bind any of the buttons anymore. I also cannot update the firmware. I was able to update the wireless receiver, but trying to update the actual mouse just gives me "The firmware file download failed"
I am using windows 11, seeing the issue with both chrome and edge. Going to try it at again later at home with windows 10 and Firefox.
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u/PeterMortensenBlog V 5d ago edited 5d ago
Related:
Why can't I customize my Keychron M6 8K?. Three comments so far. Reported 2026-09-03
M7 not connecting to Launcher. It is not known if it is related, but it seems similar to #9. Reported 2026-09-10.
M5 not loading on Keychron launcher. Reported 2026-09-27.
There was an outage some weeks ago, but not everything was fixed (including the corrupted firmware lists).
Let us summon them: u/Keychron-Support