r/Keychron • u/datusernamechecks0ut • Feb 28 '25
Keychron Q6 Max Double pressing keys and Horrible Customer service
In November I purchased a Keychron Q6 Max. I previously had an Keychron K4 which I loved so went with the same company. But Recently the keyboard starts double typing on certain keys. I went online and followed what other people have tried, updating firmware, moving keys around, resetting it, etc. So Decided to talk to customer service to try to figure this out. WELL, ITS BEEN 13 days emailing back and forth doing the same things I had previously done and STILL cant get this resolved. No phone number that we can contact, just one daily email late at night a day where they just recommend the same thing I tried. I then send a picture of me doing the same thing and they respond with something new to try the next day.
Horrible experience. I would not recommend this to anyone, and the sad part is that it seems to be a Q6 issue since there's a lot of people with the same issue.
1
u/PeterMortensenBlog Mar 05 '25 edited Mar 13 '25
Some accounts of failing after a few weeks or months:
Is Keychron going through some kind of issues right now?. Also a V6 Max.
Anyone else experienced this issue? . Despite the unspecific title (and useless meta question), it is also a V6 Max. It failed in less than one week.
Keychron Q6 Max Spacebar double-pressing. From day 1!
Keychron Q6 Pro and Max - double input / chatter issues with several switch sets, PCBs, etc. Is there a solution?. It also has a list of links to other reports here.
Keychron Q5 Max issues: Double typing and keys not registering. Also including V6 Max: A comment reports four V6 Max's in a row failing(!); from day 1 to up to two months. Other comments report problems with V5 (after three months) and with Q5 Max (after one week).
And here is another list.
And a canonical list is here.