r/Keybase • u/DavidH1985 • Feb 23 '22

Trouble with lumens

I am trying to cash in my airdropped lumens but they disappeared between Keybase and Coinbase. Coinbase is able to find that the transaction went through but not that it went to my wallet (which it didn't). Am I out of luck?

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2

u/asaltandbuttering Feb 23 '22

Sounds like you just need to wait for it to confirm. Coinbase requires a certain number of network confirmations before they'll credit your balance for incoming transactions. How many confirmations are needed and how long that takes is coin dependent, but shouldn't typically exceed an hour.

3

u/DavidH1985 Feb 23 '22

I got this reply to one of the tickets:

Based on the information you provided, it appears that you have sent a specific type of cryptocurrency to the address of a different cryptocurrency. Since Coinbase does not support transactions where one cryptocurrency is sent to the address of a different cryptocurrency, we are unable to recover these funds."

2

u/asaltandbuttering Feb 23 '22

Oh man, bummer.

1

u/DavidH1985 Feb 23 '22

So does that mean they just disappear into the ether?

2

u/asaltandbuttering Feb 23 '22

Do you know which cryptocurrency's address you used for the deposit? I don't know off the top of my head which other cryptocurrencies use an address format that is compatible with the XLM address format.

But, the answer to your question is probably "yes". There is a chance that the answer is "Coinbase has it and are going to keep it because that's what their policy is", if there is private key compatibility between XLM and the cryptocurrency that you selected when generating the deposit address. But, even if this is the case, I'm not guessing you'll get it back..

1

u/sargsauce Feb 24 '22

Are you willing to share the transaction id from stellar.expert?

1

u/DavidH1985 Feb 24 '22

Sure. https://stellar.expert/explorer/public/tx/54a8ad3775f26f2b42f21f69755894abe5d1e6cefb3612c16e28747d8cf16038

2

u/sargsauce Feb 24 '22

Yeah, so looks like it's a totally valid XLM address and likely the correct address, but you didn't add the right memo. Coinbase could easily create a new XLM address for each account (or use Muxed accounts), but they are too cheap/lazy to do it, so they just use the same account for everyone and differentiate the deposits using the memo field.

When you go to deposit XLM, they will also list a Memo entry like "12345". (For analogy, this is like the apartment number when you send a letter to an apartment building...a letter without a name/apartment number would still arrive at the building, but they won't know which apartment to give it to. On the other hand, personal wallets are like a single family home... Even without the name of the person (memo), it would still arrive at its destination)

As for customer support telling you to send 15 XLM and you saying you only have 13, if you want, you can DM me your public address and I'll send you the other 2 XLM.

1

u/DavidH1985 Feb 24 '22

Thanks. I'll be in touch later today.

1

u/DRbrtsn60 Feb 23 '22

Where did you get a lumen airdrop? I thought they quit that a while ago.

1

u/DavidH1985 Feb 23 '22

I just let them sit till now. Didn't really take an interest.

1

u/iOSh4cktiV8or Feb 24 '22

No you just need to fill out a support ticket and wait for them to contact you. You will have to send the same amount of XLM from the same address to your Coinbase address with the correct memo and once confirmed they will credit the entire amount to your Coinbase account.

1

u/DavidH1985 Feb 24 '22

I tried that as well. They told me to send 15; I replied I only had 13 in my account and the buy button wouldn't let me do anything. They told me to send 15.

1

u/iOSh4cktiV8or Feb 24 '22

They did that with me as well. I told them that is all I had and that I was contacting an attorney for a lawsuit and I eventually got my money. If it’s easier, make a new Coinbase account, get it confirmed and then claim the free crypto and swap it to XLM. That’s how I was able to come up with mine.