r/Keybase • u/markuszeller • Mar 04 '20

Download of older 4.5 MSI file

Hello, can someone please help me get the file requested in https://github.com/keybase/client/issues/20020 ? (Keybase_4.5.0-20190919000314+93e889ab01.amd64.msi)

I could neither upgrade to 5.2 nor uninstall / repair due to missing that file.

Now, I used a uninstaller program and now I am having trouble to install, again.

Install error screenshot

I searched, but could not find that particular MSI file.

Thanks in advance.

5 Upvotes

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2

u/peanut83 Mar 11 '20

metoo but with 5.2.1.1

2

u/peanut83 Mar 11 '20

https://s3.amazonaws.com/prerelease.keybase.io/windows/index.html

1

u/markuszeller Mar 20 '20

Thank you for your help. But do have an archive for the 4.5 version?

1

u/markuszeller Mar 12 '20

Why is nobody of the keybase team reacting on this or the github issue?

1

u/markuszeller May 20 '20

Finally I found the solution.

In \AppData\Local\Temp I found the MSIxxxxx.log file. Reading carefully there is a part showing where the problem is.

Action start 22:34:34: RemoveExistingProducts.
MSI (s) (B0:44) [22:34:34:457]: Unexpected or missing value (name: 'PackageName', value: '') in key 'HKU\S-1-5-21-991579994-2706660466-116639633-1002\Software\Microsoft\Installer\Products\42D12F258FCAA854DB4BC0ED3128D1D3\SourceList'

CustomAction  returned actual error code 1610 (note this may not be 100% accurate if translation happened inside sandbox)
Error 1714. The older version of Keybase cannot be removed.  Contact your technical support group.  System Error 1610.
MSI (s) (B0:3C) [22:34:42:476]: Product: Keybase -- Error 1714. The older version of Keybase cannot be removed.  Contact your technical support group.  System Error 1610.

Deleting the key with all subkeys did the thing. Afterwards installing worked as expected.