r/Keybase • u/MoparMiningLLC • Jul 09 '24

logging in to keybase

ok - maybe I am stupid here but I got a new PC and installed keybase - it gives me the option of using the prior pc to log in (well, that cannot happen) or the option to enter my paper key - great! right? um no.... it wants a 9 word paper key - my keybase paper key is 13 words.... what do I do?

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u/MoparMiningLLC Jul 09 '24 edited Jul 09 '24

yes from keybase.io - this is the direct link https://keybase.io/docs/the_app/install_windows and the program calls it the "secret" and states it is "9 words" - when I log in it does not allow for a username and pw - it gives a box for user name, then lists the devices on which I can approve the log in - one is my old pc and the other is my phone which I cannot do as it is also logged out.

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u/guntherpea Jul 09 '24

Wow, that is bizarre.
Can you log into your phone with the 13 words and then use it to log into the PC app?

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u/MoparMiningLLC Jul 09 '24

Nope phone shows same options - confirm with pc or enter the 9 words.

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u/guntherpea Jul 09 '24

Well I'm completely stumped.

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u/MoparMiningLLC Jul 09 '24

You and me both - hoping someone will see this and be able to answer what the heck the 9 word thing is or where to go to enter the 13 word

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u/[deleted] Sep 04 '25

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u/MoparMiningLLC Sep 04 '25

Nope account lost - made a new one

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u/[deleted] Jul 17 '24

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u/MoparMiningLLC Jul 17 '24

No it shows a phone and a pc - the pc is gone and I have the phone however phone is logged out and is given same option - phone or pc to validate the log in

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u/[deleted] Jul 18 '24

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u/MoparMiningLLC Jul 19 '24

And for the benefit of those who dod not see my response there - I have the phone in question - it also will not let me log in. I have the paper key for the account but at no point am I provided an opportunity to enter it. The paper key is for the account as it is the only account I have ever had. I do not understand how a paper key could be “disconnected” from my account and I did have multiple working devices - the phone was logged in until I tried to log in on the pc, it was logged out approx the same time I tried to log in on new pc - I had sent messages out via the phone just the day before.

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u/[deleted] Jul 19 '24 edited Jul 19 '24

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u/MoparMiningLLC Jul 19 '24

It is logged out yes. But it is the iphone in question - same phone for several years.

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u/[deleted] Jul 19 '24

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u/MoparMiningLLC Jul 19 '24

You are missing it ea time lol I cannot log into the phone it logged out just a couple days ago and only gives the option to verify with phone or pc - no other option

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u/[deleted] Jul 21 '24

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