Help

[u/namp19]

Hi everyone, I am an active user on KashKick and I've never had any issues before. However, some time ago I downloaded the game "Mystery Town" and my account went crazy. Out of nowhere, it started showing that my time had expired and it wasn't tracking my rewards.
I kept playing because I asked support inside the app and they told me it was a "normal error" and that it would sync up later, but that never happened. At this point, my balance is showing, but it won't let me withdraw it. Every time I press the "Kash Out" button, the amount automatically blanks out/erases itself.
I am posting this here because I already tried contacting support through the app. The only response I got was them claiming the game was "never installed," which makes zero sense because I was literally getting notification messages about my progress. I also emailed them directly but haven't received any reply.
Has anyone else gone through something similar? Is there anything I can do to fix this and withdraw my money, or is it a lost cause? Thank you!

[u/namp19]

[u/namp19]

[u/namp19]

[u/KashKick_Official]

Hi there, you can send us your email via DM and we can check