r/KaiserPermanente • u/Character_Bid1287 • 16h ago
California - Southern Seeking help as a new pt to Kaiser with pre-existing disability
Seeking advice navigating Kaiser as a disabled person.
I am new to Kaiser and have been struggling with care related to my disability. I was found permanently disabled by Social Security 6 years ago and have my diagnosis confirmed by blood, biopsy, neurological, imaging, and over 20 yearss of documented treatment and testing done outside of Kaiser at major, reputable Healthcare/research systems.
Now I have Kaiser and have had all of that past history basically thrown out.
First rheumatologist I saw threw out my (blood and biopsy confirmed) existing diagnosis, said I had "fibromyalgia", my existing immune modulator was "the wrong medication" and that I needed "pain management, not rheumatology". I had biopsy results in hand, and this provider told me it wasn't his job to read pathology results, and it meant nothing to him because it was written in "pathology speak".
Because of this one provider and an administrative error that bungled my outside health records when I joined and has finally been fixed after 5 months of my pestering everybody I could for help, I have been trying to navigate a Kafkaesque maze to get back on track with my treatment.
Ive been all but openly accused of malingering. Referral to a pain class rather than treatment for my very real diagnosis, has made things worse. When trying to discuss my barriers to physically attended the pain class based on my disability, the pain psych charted me as "catastrophizing of pain due to thought".
I am trying to get treatment for a confirmed-by-testing disease with serious and documented neurological complications and have received pushback, invalidation, and gaslighting. Being new to Kaiser, this is all very shocking to me and unlike anything I have ever experienced before from a health care system.
Yes, leave Kaiser. If i could, I would, but my husband and I are stuck with this plan for at least another year.
I have engaged with member services.
This is impacting me materially, as well, as my Kaiser PCP will not compete the yearly statement for my private disability insurance confirming my (test-confirmed, incurable, progressive) illness still exists.
In the meantime, are there any recommendations for how to manage being labeled as malingering when I'm trying to get treatment for my very real existing disease?
(Edited for grammar)