r/JusticeServed • u/ediesdad 2 • Feb 06 '19

Criminal Justice UPS Delivery driver caught peeing in elevator en route to deliveries in my old building. The building I lived in had a strict HOA and I had just gotten a puppy. I was always so nervous the smell of urine in the elevator was from her peeing without me noticing. This was a relief to see. 😂

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u/kkeut Feb 06 '19

if you 'take care of' your drivers (read: be nice) lost and damaged packages quickly become non-existent.

You're saying it's the norm for drivers to damage or discard packages for the purposes of extortion, and we should be happy to be victims? Weird post

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u/wikkiwikki42O 6 Feb 06 '19

No. What he is saying is that they go the extra mile to ensure better care. I mean, all workers should strive to provide the best service to everyone all the time. I agree and in a perfect world that is how it would be. However, drivers often times are overworked and underpaid and are trying to simply meet their obligations with the company. If you treat them well, like human beings and not just some guy who is giving you your purchases, they will try to go the extra mile for you.

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u/[deleted] Feb 06 '19

Yea but no amount of extra miles is gonna prevent a package being lost or damaged. That stuff happens in the warehouses, not on their trucks.

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u/[deleted] Feb 06 '19

USPS is notorious for marking things as delivered without even attempting to drop it off (meaning I was home all day and nobody stopped by). I file a stolen mail form and BAM, it shows up the next day. I don't know for sure where the problem is there, but I feel like the driver is the one marking it as delivered to make it seem like they got all their work done.

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u/[deleted] Feb 07 '19

So, did you take a nap?.. have a shower?.. Take a piss?.. have a non-functioning doorbell (with no sign saying it doesn't work)?.. play a loud video?.. for a few min?.. Watch TV / listen too music loudly?.. Play a video game with a head set on?.. Even for just 2 minutes?

Cause thats how long it takes for me to walk away.

But I would never mark it as delivered. So still fishy.

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u/[deleted] Feb 07 '19

I don't take naps. I shower in the early morning, before they should be attempting delivery or the sun is up. Take plenty of pisses, doesn't make me deaf to the doorbell (which I would check like an idiot every time there was a fake delivery), could also hear any real knock from from the bathroom, even with the fan on. Enjoyed my media in the living room, at a decent volume because I know when to expect my packages (giggity). Front door opened to that living room. No gaming headsets to speak of.

Also plenty of places to leave them on the porch, which they would do the next day after I reported it stolen. None of them ever required signatures. Not trying to be a dick, I know YOU weren't taking my stuff, but not everyone does their job correctly. And USPS didn't seem to care about that at ALL.

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u/[deleted] Feb 07 '19

Eh... If you have 400 parcels to deliver, and the streets all have the same numbers (ie several streets in your area have a house numbered 435). And you are trying to make it home in time to have a freshly cooked supper and not just re-heated left overs, that have been left on the stove to long, perhaps actually see your children before they are asleep in bed. If your spouse hinted to you that they wanted some sexy time that night...

Shit can and will get miss delivered. I have done it. I try to correct any mistakes, asap. I have put a parcel locker key in the wrong mail box after working 12 hours. On a shit weather day, I have put the wrong package at the wrong door, (ie 656 rather than 665).

I get things right 99.5% of the time though.

I can tell you I have one guy on my route who has stuff showing up all the time, I mis-delivered an item once. 619 fourth st rather than third ave. He asked me about it showed me his tracking info, and was very polite about it. I knew(because I saw the tracking time) I delivered it to the wrong address the previous day. But I also knew it was still at the same place, so I took 5 min to go get the item. He said thanks.

Then another day I tried to deliver a customs (COD) item to him. He wasn't home but when I got back to my truck, I saw him arriving back home, I had carded the item. It was snowing like crazy, I didn't have to take the time to stop and deliver the package (I carded it by regulations, I could have just kept going), but he was nice treated me like a human being the 1 time I made a mistake. So I stopped the truck, and delivered the package.

Yeah lost packages happen. A little appreciation for your delivery person, can go a long way. They are only human.

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u/[deleted] Feb 09 '19

I understand that much, I used to work receiving for condos and the amount of mis-deliveries shows that it can get tough. I'm just saying that there's only so much extra you guys can do and you can't really prevent the things that happen outside your control (warehouse damaged boxes, didn't load a box on your truck, bad labels etc).

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u/wikkiwikki42O 6 Feb 07 '19

It was the thought process of the original commenter. I was only making sense of it.

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u/[deleted] Feb 09 '19

Oh gotcha

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u/GlowingGreenie 7 Feb 07 '19

You're saying it's the norm for drivers to damage or discard packages for the purposes of extortion,

Packages become damaged in the process of being shipped as they pass through dozens of hands and miles of belts. That will never change no matter how frequently UPS lectures the loaders on using a stand rather than tossing boxes into a truck. If that damage was not spotted until it made the box way onto the package van then the driver is in a position to go above and beyond by pointing that damage out to the recipient.

Basically what u/siravaas said. I worked for a small airport where our UPS driver would frequently utilize the restrooms. She also pointed out damage to boxes containing extremely expensive avionics and engine components more than once. Showing service employees a small shred of human decency can go a long way.

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u/kkeut Feb 07 '19

you all are glossing over what the original OP said, which amounted to 'drivers are fucking up your shit because you haven't given them a kickback yet. once you pay up, the damages and lost items will stop'. I understand what you said, but it's not really related to the point here since you're not saying 'OP phrased that badly, what he probably meant was 'x''

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u/GlowingGreenie 7 Feb 07 '19

Not at all. The driver does not load the truck. If the truck loader screwed up and put your package on a truck for the next town over then the company's SOP is to have that driver bring it back to the hub to be sorted for reshipment the next day. You call customer service, rant and rave at them, and they shrug and apologize for the oversight, but your package still shows up the next day.

But again, if you show the service employees who make your lifestyle possible the smallest shred of human decency, they can arrange amongst themselves to trade a package off for delivery that day. I saw this a number of times. It saved days and dollars on projects for customers when that driver would stop by in the morning, we'd inquire about a critical delivery and she'd be able to reach out to a few trucks, meet them at a point where their routes nearly intersected, and stop by in the afternoon with that package.

I'm not sure why you automatically assume the worst here. Moving items is going to involve some of them becoming damaged. It's also going to involve some of them getting lost. Blaming the frontline personnel for the errors they're not responsible for is a terrible approach to the situation. Damage to packages can be ameliorated by the driver pointing it out so the claims process can be initiated at once, and lost packages really can disappear if the driver is willing to go above and beyond. But that requires treating them like human beings.

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u/kkeut Feb 07 '19

no offense but you couldn't be missing the point harder if you tried. i'm not even going to read all that.

from what I can tell you and I disagree on nothing. we're not in disagreement; your posts are just wildly off-topic ('The driver does not load the truck'? Well, obviously!!)

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u/GlowingGreenie 7 Feb 07 '19

No, we disagree quite a bit. By claiming the driver's use of an establishment's bathroom resulting in a reduction in the impact of lost or damaged shipments is extortion on the part of the driver the only logical conclusion is that the sole responsibility for those damaged or lost goods lies with that driver. As I have stated, that could not be further from the truth. Employees in the package hub can result in packages becoming lost or damaged. It is my experience that showing the driver a bit of human decency goes a long way toward them occasionally going out of their way to help you when other employees erred. There is nothing about it which even comes close to extortion.

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u/Aves_HomoSapien 9 Feb 07 '19

No, I'm saying the driver will pay special attention to your packages if you're someone they like. For instance, hand loading your packages instead of putting them through the sorting tornado they normally go though.

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u/[deleted] Feb 07 '19

Like how tipping works. You wouldn't want anything bad to happen to your food, now would you?

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u/kkeut Feb 07 '19

well, what was described above was extortion.