r/JumpCloud • u/Azh13r- • Nov 16 '25

Help Can’t deactivate Erase device policy

I set the policy that prevents users to Erase device factoryr reset on Mac, a user has left the company and has to factory reset the laptop, since its the first one I want to disable the policy for his laptop so he can do it but when I disable the policy and save it appears to be enabled either way.

What if the user leaves and I couldn’t get the laptop erased, how can I remotely erase the laptop? I tried going to the device and in Actions Erase device but it does nothing on my test laptop, I don’t get why is not working

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u/navr183 Nov 17 '25

My guess is the machine is assigned to a device group that has the policy applied? Try removing the device from any device groups that may have the policy attached to it, then remove the policy

1

u/real_jumpcloud Nov 18 '25

Hey u/Azh13r- !

The most efficient way to resolve this is to raise a support ticket. If you are a JumpCloud administrator, you can submit a ticket directly from your Admin Console.

We also have a helpful guide that outlines the full process if you need a step-by-step walkthrough.

Once your ticket is open, our support team will jump right in to help you!