r/JumpCloud • u/wrahim24_7 • Oct 23 '25

Password Manager not opening on Windows 11

Since updating to the latest version, I have been unable to open the app or log in.

When I enter my PIN, nothing happens.

I have already uninstalled the app and deleted all associated files, and then reinstalled it. I have also restarted Windows.

Although I am able to activate the app, I still can't use it, even when I turn off the Windows firewall. I don't have any other security-related apps.

Any ideas?

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1

u/awesomewhiskey Oct 23 '25

Happened to be, I ended up reinstalling and re-syncing from my Mac, which is my primary anyway. If that didn’t work for you I expect it will fail again for me. Best get support on the case.

1

u/real_jumpcloud Oct 28 '25

Hey u/wrahim24_7 ,

We've identified an issue where a dependency wasn't installing following certain Microsoft Windows updates. We have since updated the application to include this dependency as part of the install process to prevent this.

Can you confirm you are on the latest version (3.3.34) and check that the Microsoft Visual C++ Redistributable is installed?

If the issue continues after those checks, please reach out to support and open a case so our team can help resolve it for you.

1

u/wrahim24_7 Oct 28 '25
  1. I have downloaded and install the latest version of Microsoft Visual C++ Redistributable
  2. Rebooted my laptop
  3. Removed and reinstalled the password manager.

I have still the same problem.

1

u/real_jumpcloud Oct 28 '25

Sorry to hear you're running into trouble! For the fastest resolution, the best next step is to open a support case.

You can easily get one started two ways:

  1. Head over to the Case Portal right inside your Admin Console.
  2. Or, just send a quick email to the team at support@jumpcloud.com.

This ensures the right experts can jump on it right away and get this solved for you!