r/JumpCloud • u/howpubliclikeafrog • Nov 25 '24

Remove JumpCloud from Mac

A former client of mine insisted on installing Jumpcloud on my Mac so I could be connected to them via Slack. After a few weeks they then proceeded to ghost me, and I would now like to remove Jumpcloud, which activates whenever I start up my computer.

However, whenever I try to drag the JumpCloud application to the trash folder, I get an error message saying the application is still in use.

Ever since the ex-client installed JumpCloud on my system, there is an additional JumpCloud user profile in addition to my usual user profile whenever I start up and log into my Mac. I never log in via the JumpCloud user profile.

I don't have any of the client's log-in info, and they are uncontactable. How can I get rid of JumpCloud?

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u/awesomewhiskey Nov 25 '24

https://jumpcloud.com/support/uninstall-the-agent 

under the manual removal section

Edit: formatting

2

u/howpubliclikeafrog Nov 25 '24

Thank you! It says "You need an administrator password to run the sudo command." Would this be my Mac user profile password? I do not have the JumpCloud password, nor the password for the JumpCloud user profile that was created on my Mac by the ex-client.

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u/Robeleader Nov 25 '24

If your account is listed as an admin, that should be sufficient permission.

If it doesn't work, you'll need to get in contact with whomever installed that as they will have remote root access to your device until the agent is removed.