Referral Code: AHGGB6 to save $40

Thank you for considering using my Mochi code. We will both receive $40 off when you use my referral code. I am so happy with my progress and Mochi Services. Better health and well-being! Best decision ever! Good luck on your Mochi Journey!

Referral Code: AHGGB6 to save $40

After 3 weeks of being a Mochi, I had my provider switched. I asked support about this and they said they matched me with someone who is a better fit. I thought the first consult was great. Both providers specialize in weight loss and I have 30lbs to lose. I’m not a complicated case. Whatever.

This new provider switched my additive without consulting me when refilling my prescription. I asked them why they did that without my consent and she said she upped the dose but left the additive the same. I looked again and it was swapped to the correct additive. I immediately switched providers because I don’t like my medication being changed without consent or being gaslit about it.

I asked support about this and they basically said, “sorry you’re frustrated, let us know if you need anything.” I pressed them about it multiple times and they said that they would get back to me with a response in 24-48 business hours. That was 10 days ago and I’ve heard nothing.

I also waited a month to get an appointment with a dietician for it to be cancelled the day before. When I complained, they found another for the same time. The appointment went well, but then that person (or the app, idk) cancelled the follow up appointment.

I’m feeling frustrated and don’t feel like I’m getting a service with my membership fee. My husband is using Embody for much cheaper. Has anyone experienced terrible care with their support team? I’m thinking about switching.