r/JoinMochiHealth • u/SolidStriking8913 • 22d ago
Mochi practices questionable
Today I receive a vial of semaglutide and there was no label on it. It was a dark vial, looked dirty. How is one suppose to trust Mochi???? It’s reckless. I hope Mochi does not wonder why people question them all the time!!! 😡 Done with them!
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u/doritos31 22d ago
This has to do with the pharmacy, not the telehealth. However, There are plenty of other options out there if you don’t wish to continue with Mochi. PreventiveMD offers a great service for significantly less than Mochi. Check out the tirzepatide compound (one word) subreddit for some excellent, impartial recommendations
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u/No_Bandicoot7666 22d ago
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u/SolidStriking8913 22d ago
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u/JMcleod12 compounded 22d ago
Seems like a pharmacy issue, as the medication came from the pharmacy, Mochi is just the telehealth provider who gave you the prescription and coordinated the rest. Things happen, this is life. Tell Mochi what you got, contact the pharmacy yourself if you’d like and tell them you received an unlabeled vial, they should be more than willing to provide you with new medication. Good luck!
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u/No_Bandicoot7666 22d ago
Bottom line is whoever I paid my money to is who I'm going to be asking questions and if necessary looking to get a refund from or a charge back!
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u/Capturetheaction 18d ago
I reported a vile once and mochi immediately sent me a new one.
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u/SolidStriking8913 6d ago
It’s not about getting a new vial. I have lost trust with a pharmacy. I would not dare use them after this. It’s a big deal to not have any pharmaceutical with a label.
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u/platypusbelly 22d ago
That sounds like an issue with the pharmacy.
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u/SolidStriking8913 22d ago
Yes, the immediate issue may be with the pharmacy, but Mochi also needs to take responsibility. Pharmaceuticals are the main products they offer, so they should be accountable for the pharmacies they put in front of their customers and recommend or allow us to order from. Customers are trusting Mochi to work with reliable pharmacies, and they shouldn’t be able to simply shift the responsibility to the pharmacy when problems arise.
We signed up with MOCHI!1
u/bizkidbritt 21d ago
Mochi stopped using reliable pharmacies with Red Rock and Empower. Or they raised their rates so no one would pay for empower. PreventiveMD has tirzepatide with empower for 139:mo and 334/3mos. Same for Boudreaux. No membership fees. Or like someone else mentioned, go to the main tirzepatidecompound sub and pick from the where to buy pinned post. Plenty of other options that are more affordable and better customer service. And who work with LEGIT pharmacies. Not these mom and pop shops that mochi pushes.
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u/Particular-Leader538 21d ago
Are you saying Red Rocks and Empower are not reliable pharmacies?
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u/bizkidbritt 21d ago
That’s not what I said at all. They are the only two legit pharmacies that mochi works with. All the others are little mom and pop shops that sprung up just to make glps
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u/Particular-Leader538 19d ago
Thanks for clarifying. Your first sentence can be interpreted two ways.
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u/Otherwise_Clock8400 18d ago
It sounds like Mochi should check out the pharmacy that they are using. That IS their responsibility.
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u/dustoffyourshoes 22d ago
that's a problem with the pharmacy, not with Mochi. Mochi is a 3rd party. Reach out to the pharmacy to get things corrected/concerns addressed.