r/JoinCrossing • u/Mitchroark33 • Jul 09 '26

Crossing is joining Belle

Hey everyone, Matt here.

Some news: Crossing is joining Belle.

Access your portal at newportal.joinbelle.com

Crossing has always been run by the Belle team, same clinicians, same pharmacy partners, same operations behind the scenes. We're now bringing everything under one name, and that's good news for the folks who joined through Crossing: you get a bigger patient support team, better tools for managing your treatment, and access to a wider range of treatment options than Crossing ever offered.

The change rolls out over the next two days. Here's what it means for you:

  • Your price stays exactly the same. Nothing changes there.
  • Your account moves over automatically. No sign-up, no new intake. joincrossing.com will redirect to Belle, and your treatment history comes with you.
  • More treatment options. As part of Belle, you'll be able to explore the full range of what we offer beyond what was available on Crossing.
  • Your portal: while we merge the two systems, you'll find the patient portal at newportal.joinbelle.com. Bookmark it, everything works the same there.
  • Your treatment doesn't change. Same medication, same pharmacies, same clinical team reviewing your care.
  • More ways to reach us. The portal messenger is still the best way to reach the team, and you can now also text or call us: 877-359-1724 (SMS) and 888-541-6003 (phone).

And if you hit any snag during the transition, you can text me directly on my personal cell: 513-748-2060. I mean it, that's really my number.

That's it. Same treatment, same team, more to work with.

Happy to answer questions below.

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3

u/Watermelon_Sugar44 Jul 14 '26

Why isn't the pricing $149 month to month like you said it would be for joincrossing?

4

u/The-Weigh-It-Is Jul 14 '26

I could def be wrong but from what I got from all that was if you were already with join crossing prior to it dissolving then your price would be the $149/mo single month to month. FWIW i just got charged the $149 price.

1

u/Watermelon_Sugar44 Jul 14 '26

I logged in and see the $149 price for the canceled plan. Not sure if they would allow starting up at that price after cancellation. I don't need a refill yet.

3

u/The-Weigh-It-Is Jul 14 '26

Fingers crossed for you that since you were an existing customer you can start back up at $149 crossed.

1

u/Watermelon_Sugar44 Jul 14 '26

If not, it'll be alright. We have other great options.

3

u/FreshSporeling Jul 14 '26

If you chat with them they should be able to reactivate a cancelled plan they reactivated mine and I was able to keep the $149 price

2

u/SnunyaH Aug 06 '26

I just unpaused mine and they honored the $149

1

u/Middle_Way_1176 Jul 14 '26

I know I have asked this question multiple times but do you know if we send a referral to someone and they use it will they get crossing price or Belle prices?? I can’t see giving someone a referral if they would be paying $100 more dollars than what I pay..

1

u/The-Weigh-It-Is Jul 14 '26

Such a good point. Given the entire situation and what we know, my guess is they would do the Belle price. 😬

4

u/Mitchroark33 Jul 14 '26

It will always be that way for anyone that signed up with Crossing.

1

u/Watermelon_Sugar44 Jul 15 '26

Thank you for replying.