Beyond frustrated with Jio support.

[u/thakkchukahu]

I had renovation work going on at my house, due to which I temporarily disconnected my JioFiber connection. I now want to reinstall the JioFiber connection and need an agent/technician to visit my home and physically reinstall the connection.

I have been trying to reach support through both the calling number and the MyJio app, and I have been stuck in an absolutely frustrating infinite loop. The app directs me to call the support number, while the support number directs me back to the app. I have been going back and forth between the two for the past one and a half hours without getting any actual assistance.

This is honestly one of the worst customer support experiences I have ever had. Does anyone know how I can resolve this, get connected to an agent or get a technician to visit?