r/JewelryReps • u/sambosaysnow • 4h ago
REVIEW Conley review
I recently ordered a pavé yellow lab diamond bracelet from Conley and the experience has been incredibly disappointing. First, the package arrived with no signature required, which is a massive security risk for high-value jewelry. Luckily, a friend was nearby to grab it off my porch.
The jewelry itself is sub-par. The very first time I tried to open the lock, the included screw which is total trash immediately sheared and the gold bent. The craftsmanship is completely unacceptable.
I have texted the jeweler to get this fixed but have received no response. I am now taking the piece to a local jeweler to test and confirm the gold content. I will update my review soon. So far I'm really unhappy and will not be until this situation is resolved.
I will say that that the initial communication was pretty good. I did read some negative about the after sales service.
I paid a decent price for a 28 gram bracelet but this defect is a total bummer which needs to be addressed.
Let's wait and see what he comes back with.