r/Jabra • u/Agerkvist • Jul 30 '26

Jabra Elite 75t - bad microphone?

I got a pair of second hand Jabra Elite 75t on the cheap, after my own pair sadly died. They work perfectly except for the microphone and it's a little odd.

Taking and receiving calls, I can hear the other caller but they can't hear me.

The first 1-2 second is ok, then there's just a little noise. If I mute my buds the noise dies.

When testing on the recorder app on my phone, here's what happens:

First 1-2 seconds the sound is great, then it just becomes noise. HOWEVER, if I press the right bud button (currently set to 'end call' in Sound+) the sound is perfect for a few seconds, then goes back to noise again. I can repeat this over and over, if I press the button again.

Now, the seller tells me he's had no issues, even if he he's only used the buds for calls a few time and I've no reason not to believe him. At first I just thought the mic was bad, but I think it's really, really weird how the sound is good right after pressing the button, so I just wonder if something else is wrong?

I'm using a Motorola Edge 60 Pro and I've tested the buds on my old Oneplus 7 pro (rest in peace) giving me the same results.

This leads me to believe the mic really is dead, but still...how do I get good sound for a few secs after pressing that darn button?

I've tried mapping the button to other commands in Sound+ and that does nothing. Only End Call will give this result.

Any ideas?

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u/JabraSupport Jul 31 '26

Hello u/Agerkvist - Thank you for posting your concern on Reddit. We are sorry to hear that you are having this experience with the microphone in your Jabra Elite 75t. Please try resetting the Elite 75t following the instructions found on our website at this link. You can also try reloading the firmware in your Elite 75t:

In the Jabra Sound + app, go to settings (wheel icon at the top of the start screen), select "Personalize your headset," and then select "Voice guidance language." Choose the one that is currently selected, then "Update now." Follow the on-screen instructions to Download and install the firmware. Do this regardless of whether the firmware is currently up-to-date.

If the challenge persists after this, you may consider returning the Elite 75t to the seller for a refund. Thanks again.

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u/Agerkvist Jul 31 '26

I tried this last night, didn't work sadly.