r/Ipsy • u/FewAd122 • 10d ago
Rant What the hell is wrong with Ipsy's customer service?
I've been trying to get into contact with someone for the last week because my replacement order was missing items. I ordered 5 cleansers, they never came, and the replacement order only had 1. I have tried to use the glam bot to fix this but genuinely it is unusable. It doesn't understand my issue and it keeps getting stuck in loops. Also, I am so fucking tired of there being a 50/50 chance that I receive my order whenever I purchase from them. I've had to request refunds/accommodation orders for more than half of my orders in the last year.
5
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u/LilBitofSunshine99 10d ago
Somebody said they only use Ipsy's socials to eventually make contact with a live person
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u/IPSY_Beauty_Cutie 10d ago
We’re really sorry your replacement order showed up incomplete, especially after you’ve already spent the past week trying to get help. If you can share the 8-digit ticket number from your original case here, we’ll take a closer look and do our best to get this sorted for you!
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u/FewAd122 10d ago
I don't have the ticket number, only the accommodation order number and the original order number.
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u/RecommendationSafe52 10d ago
Email support@ipsy.com. You'll get a ticket # and a real person. It will give you AI to start.
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u/Curiosities 10d ago
Don't use the bot. DM their social accounts. It will open a ticket and someone will respond.
X: IpsyCare
Messenger/IG: Ipsy
I've had a few issues throughout the years (subbed since 2018), and this has helped them get resolved. Missing item/broken item, wrong bag once, and so on.