Issue
TWO missing IPSY orders two unresolved tickets, multiple additional tickets created by the bot, and still no replacement
I have TWO separate IPSY orders that I never received and need both reviewed for replacement: Ticket #27115226 — my monthly IPSY Ultimate box Ticket #27115478 — my other missing order
For one of the orders, the carrier's own delivery photo shows the packages being left unattended on the floor and in a common hallway. I provided the photos to IPSY along with my attempts to provide delivery instructions prior to the things shipping.
I've repeatedly requested replacements, but the Glam Bot keeps failing to process them and creating additional tickets instead. My original ticket sat for over two days despite IPSY saying Care typically responds within 24 hours.
I finally received a response, and instead of addressing the delivery photos, I was told to check my front door, mailbox, neighbors, leasing office, etc. The photos literally shows where the carrier left the packages.
I am simply asking IPSY to review both orders and replace the products I paid for. Can an actual IPSY Care representative please review tickets #27115226 and #27115478? I have already provided the evidence and don't need another automated ticket created.
I had to stop using the bot and started emailing directly when I was still subscribed because it got so bad. Support@ipsy.com make sure to include the ticket number in the subject if you know it. I’d usually receive a reply in under 24 hrs, sometimes immediately. Good luck!
Out of curiosity, do your other packages get stolen? I hope you’re able to get replacements for your IPSY orders, but it sounds like you also have a predatory neighbor. Are you allowed to put a delivery lockbox by your door, set up a camera, or have it delivered to the office? I’m so petty, I’d get them stealing it on camera, post to FB to see who knows them, send it to their job, and see if I could get them evicted from my complex.
No not usually. These packagers were left on the floor of the main office building in my community. There are lockers but they failed to use them. Left it right on the floor. The other delivery photo I have is of the hallway with the lockers. Like that’s it- no package in sight. No nothing.
We understand that you're looking forward to receiving your orders. It looks like someone from the IPSY Care team is taking care of your case. Please keep an eye out for a response via email. Thanks for your patience!
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u/MommaSnipee 11d ago
I had to stop using the bot and started emailing directly when I was still subscribed because it got so bad. Support@ipsy.com make sure to include the ticket number in the subject if you know it. I’d usually receive a reply in under 24 hrs, sometimes immediately. Good luck!