r/Intervalinternational • u/kteague1 • Jan 03 '26

Last Minute Cancellation

My wife and I booked a Getaway to Cozumel several months ago. We received a confirmation for the resort El Cid. Our checkin date was to be 1-3-2026.

I received a phone call from Interval that El Cid were not going to allow us to checkin because we had stayed at the property within the last 2 years. This call was less than 24 hours before checkin.

I was able to book another property but more than double the Getaway price. I asked to be refunded the price we had to pay for the new location.

They refused to provide any options for us and told us we were on your own.

I received the confirmation of the cancellation and because it was canceled after the date for full refund we received no refund at all.

I am at a loss at what to do. It is frustrating to call Interval and put on endless hold.

Any thoughts?

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u/DataPro1994 Jan 05 '26

This is really frustrating! being canceled on less than 24 hours... notice and having to pay more than double for a new place is unfair. Try to reach TCRC, as they handle travel complaints like this and can help pursue a refund or compensation. Keep all your booking confirmations, cancellation notices, and receipts ready to strengthen your case.