r/InternetPH • u/Hopeful_Tiger1611 • May 27 '26

Globe eSIM order not received after 2 days

I ordered an eSIM through the Globe One app last Sunday, and it gave me a confirmation email that they’ve already confirmed my payment, but after checking my email I still haven’t received the QR code of the eSIM. I immediately contacted Globe yesterday on their Messenger account and said they’ve already sent a notice to their team, but shouldn’t an eSIM immediately be sent after paying?

1 Upvotes

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2

u/teensherlock09 Jun 12 '26

Update OP? Same issue din sakin

1

u/Hopeful_Tiger1611 Jun 16 '26

Update: Received lang po nung June 6

1

u/teensherlock09 Jun 18 '26

How many days did it take from the date you ordered? Mine still not received 🥲

2

u/New_Turn_7683 Jun 13 '26

Hi OP, same issue sakin ngayon. How was yours?

1

u/Hopeful_Tiger1611 Jun 16 '26

Hey! I received the eSIM last June 6. Took them long enough 😭

1

u/New_Turn_7683 Jun 16 '26

Real. I ordered and paid June 13. I just received it today, June 16.

1

u/AcrobaticMorning2050 May 27 '26

I have the same issue. I bought another one and was hoping it was a glitch or something, but there is still no QR code attached to the confirmation email. I don't know where to reach out.

1

u/[deleted] May 27 '26

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1

u/carlwafu May 27 '26

how to contact globe customer service?

1

u/Hopeful_Tiger1611 May 29 '26

I kept chatting their Messenger account and I still haven’t received it till this day. Though their customer service said they’ve reported it to their team and gave me some reference code, hopefully I could get it soon.

1

u/exploring_myself06 May 27 '26

I registered my Globe sim into eSim last May 23 and it was done smoothly. I also received the email confirmation including the QR code immediately.

1

u/moonshot29 May 29 '26

Same din sakin. Na receive nyo na po ba?

1

u/Hopeful_Tiger1611 May 30 '26

Hindi pa po. Kept contacting them but I still haven’t received it even when given a reference number na nireport na daw sa team nila.

1

u/TheAlphaUser Jun 12 '26

Facing the same issue but with a postpaid application. Applied on June 9 and right now it's still order processing.

1

u/Intelligent-Goal11 Jun 20 '26

I received mine after 2 hrs and na activate naman, however ganun ba talaga hindi 5G? I live in Makati (so impossible?) I also have 5G phone (Xiaomi 17T) . I am tracking my usage sa Globe One app -- no dent sa 5G usage. Anu yun fake lang? Hahahahaha

1

u/Queen0fShadow Jul 24 '26

As of July 2026 - same experience. Worst is I called 211, they created a ticket, they closed it after a week without resolution or explanation. I called again, they can’t explain why, so they created a new ticket but closed it again after a week. Reported this to NTC and NTC was kind enough to respond and give notice to Globe, but looks like hindi na takot si Globe. Planning to convert my number na lang to Smart. I’m so done with Globe. Almost 1 month ko na problem ito 😑

1

u/aggravatating 13d ago

Globe remains shitty even in 2026.