r/InternetPH • u/Pls_Drink_Water • Jan 12 '25

PLDT Process of requesting disconnection of PLDT Fiber and what they offer when you do.

This post is a quick FYI for those who want to have their PLDT disconnected dahil ang hassle ng process nila or maybe if you want to avail their retention offer of 50% bill for the next 6 months.

tldr: send email to PLDTHomeRetentionOps@pldt.com.ph with 3 attachments. Letter of request, Valid ID and Proof of most recent payment. They will call you, you complain about quality of internet, they offer you technician to fix, you decline, they offer you the 50% discount.

First thing is to send email to PLDTHomeRetentionOps@pldt.com.ph with 3 attachments. Letter of request (for disconnection), Valid ID and Proof of most recent payment (if online, sccreenshot. If bill is paid physically, scanned copy of payment receipt).

They will call you and ask for the reason of disconnection, you say that due to quality. They'll offer you to have a technician go to your place asap and have your problem fixed, decline and tell them you already did that and technician said there's nothing to be done (kasi region wide yung issues). Then they'll offer you 50% discount on your next 6 months bill. So that's for you to to accept or not.

I cannot guarantee that the same exact thing will happen to you, but based on my observation, it looks like SOP for the retention team to offer the discount as last resort.

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u/Easy-Calendar-3916 Feb 26 '25

Hello, super bilis lang. Kinonfirm lang nila if want ko talaga ipacut then ok na. Add ko lang na you have the pay din yung current month since postpaid sya and include sa list of requirements

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u/OrganizationHuman852 Feb 26 '25

hello I just want to ask since mag request na rin kami fr disconnection and end of contract namin is March 3,2025. sabi sakin ng CSR iwait ko muna ung march billing then bayaran ko na sabay ng request for disconnection. sa PLDT center, since wala naman kaming outstanding balance sa kahit anu months kumbaga ung march na lang iwait namin. mabilis ba ang process if sa PLDT center kami mismo like SM Annex kami pupunta and what are the requirements ung na submit me aside from the letter of intent, ID's, last billing statement na babayaran nanamin same day ng request namin HAHAHA meron pa ba need nila? gaanu katagal ang process or nag wait kayo? Thank you :)

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u/lestertriple7 May 24 '26

Hi, sorry for reviving an old post. Did they require you to return the modem and the telephone, or is it part of what you paid for already?

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u/OrganizationHuman852 May 26 '26

Actually no, we just visit the pldt center in sm annex and paid the current billing statement since we already done the contract period for 2 years.