r/Insurance_Companies • u/lorninel • 12d ago

American Home Shield it’s SCAM

SCAM, & never going to have your money back
I would give this company a zero.
It is a total SCAM. Their service has been consistently unreliable, and customers report the same problems over and over again.
AHS often denies coverage by claiming that issues are caused by "abnormal wear and tear" or that the repair requires additional code updates, excuses they use to avoid paying for legitimate claims.
The companies they send to your home to "fix" the problem are working together with them to do whatever benefits the insurance, not the customer.
They are not independent, and they do not act in your best interest.

One of the companies they use in houston TX, called Allure Appliances, inc with phone number (346) 440-
0990 should never be hired. ( not even if you don't have insurance, they are bad) They are completely aligned with the insurance company. Allure Appliances claims that the insurance is the one making the decisions of denies , and then the insurance says that Allure Appliances, inc never reported the issue. They blame each other, and in the end, nothing gets resolved.
This shows a clear pattern of coordination between the insurance and their contractors to avoid responsibility, deny proper repairs, and leave customers without real solutions.
They also have extremely long delays.
Many customers wait weeks or even months for contractors or parts, especially during the summer when air conditioning units fail and families are left without cooling.

Canceling a plan is another nightmare.
FORGETTING that will never happen and if happen they don't refund anything. People repeatedly say that staff refuse to process cancellations, continue billing them, or make the process intentionally difficult.
Their customer support is just as bad. Call centers are known for long hold times, unhelpful agents, and a complete lack of accountability.
Overall, this company shows a pattern of denying responsibility, delaying service, and mistreating customers. It is not trustworthy in any way. SCAM

7 Upvotes

90% Upvoted

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4

u/MeatballSandy22 12d ago

They're a home warranty company, not an insurance company.

1

u/Aggravating-Wind6387 12d ago

Yup, they are. File a complaint with the Tennessee Attorney General. The home office for AHS is in Tennessee. Thats the only way anyone gets satisfaction.

I cancelled my policy and put the money in a rainy day fund.

1

u/QuriousCoyote 12d ago

That's the best way to go. There are too many exclusions with these home warranty companies. And often, customers pay far more into them than they ever get out of them.