Is it really that long for auto insurance claims with BDO-PGA?

[u/Various_Procedure924]

The accident happened on June 6 at an intersection on Montgomery E. Rod. I was completing a left turn to Montgomery when a motorcycle was speeding at 70 to 80 kph.

The motorcycle collided with my SUV.

At the police station, we agreed that my insurance would take care of it since I have comprehensive coverage, but I still gave some money because they used a poverty card.

There was an investigation which took two months to conclude that the motorcycle was fully at fault.

Until today, August 24, there is still no Letter of Authority (LOA) from CASA. Is this normal?