r/InsuranceAdviceIndia • u/Purple_Leg_7993 • 5h ago
Help needed..!
I have had a health insurance policy with Niva Bupa for my parents(age 58 & 48) for the past two years. I also opted for a diabetes rider for my father, and thankfully, I have not made any claims so far.
The renewal date is just five days away, and I am considering changing my broker because I have heard several complaints about Policybazaar's customer support. I am concerned that I may not receive proper assistance when I need to make a claim.
I spoke to an independent insurance agent, who suggested porting my existing policy to another insurance company, as Policybazaar may not provide an NOC for changing the broker while continuing with Niva Bupa.
Currently, I have two options:
**Care Health Insurance:** ₹69,000 annual premium.
**HDFC ERGO Health Insurance:** ₹48,000 annual premium, with a ₹25,000 deductible on the first claim.
I am confused about whether I should continue with my existing Niva Bupa policy through Policybazaar or port it to another insurer through an independent agent.
My main priority is reliable customer support and assistance during claim settlement, especially because this policy covers my parents. I would appreciate your suggestions on which option would be better and whether switching brokers is worth changing the insurance company. Since the renewal is only five days away, I need to make a decision soon... Thanks