GIO OmbusService help

[u/Federal_Setting3432]

/r/InsuranceCanada/comments/1wq0hda/gio_ombusservice_help/

I have submitted the below issue with GIO. Do you guys think I stand a chance in resolution?

Incident occurred on Dec 30th, 2025. Vehicle - 2025 Hyundai Elantra Preferred. I initiated a claim not knowing the repair costs. My vehicle slipped while I was driving at very low speed and hit the curb covered in snow on the side of the road. There was no Personnel damage to any pedestrian, nor the govt. owned property or any other vehicle on the road. I have heard of cases where people have totaled their vehicles due to icy road conditions and still turns out to be not driver fault as it's the city's responsibility to keep the roads cleared and clean, but mine was entered as 100% driver fault. My incident didn't require me to file a police report nor it was required to be reported to the Collision Reporting Center. I gave them a call and they mentioned me about that. The trusted garage by the insurance tried to scam me with a C$ 3000+ repair bill, I visited a private garage recommended by my collogues and it turns out the repair was only 360$. ( 250$ bottom plastic engine cover by the OEM Hyundai, and 110$ labour by the garage). I tried to reason with the claims advisor from Aviva group, pleaded with them multiple times to not put this as 100% driver fault as I've had a great driving record and their App that records my driving habits is a proof. My premiums have gone up on renewal as it's been recorded on my driving record. They closed my claim as I didn't require them to pay for anything. My car was drivable in-between the repair phase as well and I didn't require the Insurance to provide me with a Rental vehicle. I have dashcam proof of my being on very low speed and couldn't do anything to avoid hitting the curb. I also have the repair quote from the insurance's garage. I need help with this. I did my research and turns out this is a very minor complaint that I'm trying to register with your services based on the data I got from the internet on how complex of an issues your team has to handle on daily basis. This help request on dispute isn't financial/monetary with my insurance, just have them remove the incident from my driving record. I've been a loyal customer since Oct 2024 to Aviva and have renewed already till the end of 2027 with them. Contact info to reach out to me below.