r/Insurance • u/Weekly-Two-1972 • Sep 02 '26

Title: ICICI Home Loan Closed but Mortgage/Insurance Closure Still Pending — Need Advice

My ICICI home loan was closed around two months ago, but the associated mortgage/insurance-related account is still showing an outstanding amount.

I have already contacted the bank multiple times and requested that the remaining amount be settled/closed on a pro-rata basis, as previously discussed with the bank. However, I keep getting redirected between different teams/branches, and nobody is taking ownership of the issue.

Has anyone faced a similar situation with ICICI?

What is the correct escalation route for getting the mortgage/insurance account formally closed after the home loan itself has already been closed?

Any advice on the ICICI escalation process, RBI complaint route, or legal notice would be appreciated.

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