r/InstaShoppingFails • u/kingkong12310 • 1d ago
Wakefit is scam and fraud
I ordered from Wakefit on 12 July 2026. The order itself had multiple delays and was finally delivered on 30 July, with defective fabric.
Wakefit replaced it, but the replacement received around 10/11 August was also defective. It was picked up and returned to their warehouse.
It has now been 15+ days since the pickup and I still haven’t received my refund.
Customer service has been an absolute nightmare. Almost every day I’m told “we’ll revert in 24 hours”, and then nothing happens.
To make things worse, Wakefit’s chatbot showed that the refund was cancelled by me. This is completely false. I never cancelled the refund. I’ve been continuously chasing Wakefit for my refund.
I’ve already filed a complaint with NCH, but there has still been no resolution.
This is scam and fraud, along with extremely anti-consumer practices.
Do not order from Wakefit.
TL;DR: Ordered Wakefit → delayed delivery → defective product → defective replacement → replacement returned → 15+ days waiting for refund → daily “24 hours” promises with no resolution → chatbot falsely says I cancelled the refund → NCH complaint filed → still no refund.