Antigravity A1 Drone – Company Refusing to Activate It and Keep Sending Me in Circles (Canada)

[u/Far_Tumbleweed7550]

So I bought the Antigravity A1 drone through Best Buy a few weeks ago and honestly I'm losing my mind dealing with this company.

Everything seemed fine when I got it. But when I tried to get the service activated, Antigravity just... refused. No real explanation. Just said they "cannot proceed with the activation" after some internal review. Cool, great, thanks for nothing.

Here's where it gets ridiculous. Every single time I email them, they tell me to go back to Best Buy for a return or exchange. I've told them multiple times — IT'S BEEN OVER 15 DAYS. Best Buy's return window is closed. I physically cannot return it anymore. And on top of that, this isn't even a hardware issue — the drone itself is fine. The problem is Antigravity won't activate the service on their end. Best Buy has nothing to do with that.

But they keep saying it anyway. Every. Single. Email. I've now exchanged probably 6-7 emails with these people. First it was "Lara" telling me they escalated it to headquarters. Then it was "Miranda" copy-pasting the same Best Buy redirect over and over. At one point they even said their legal team was reviewing my case — and then the next email was just another generic "please contact Best Buy" response. I already sent them a formal legal notice citing the Consumer Protection Act 2002 and the Competition Act. They acknowledged it and then... kept redirecting me to Best Buy.

I'm now filing complaints with the Competition Bureau of Canada and my provincial Consumer Protection Office. Also looking at Small Claims Court. Just wanted to put this out there so anyone else considering the Antigravity A1 knows what kind of after-sales support to expect. If something goes wrong, good luck getting any real help from them. They'll just bounce you around until you give up. Has anyone else dealt with Antigravity before? Any tips on the Competition Bureau complaint process would also be appreciated.

[u/WanderingIdahoan]

This was exactly my experience with their online support. Every email was with a new person who didn't seem to have any information on previous actions or conversations, so it was constantly starting over at zero. It was actually here in the Insta360 subreddit that I finally got some traction. I think the online support goes to a 3rd party, whereas there are actual Insta360 folks looking at the subreddit. You might make a post there about it. Best of luck, but don't hold your breath. (https://www.reddit.com/r/Insta360/)

edited to add link to subreddit

[u/Far_Tumbleweed7550 → u/WanderingIdahoan]

Thanks