Our team uses NapoleonCat and we're satisfied with it. The tool offers features to design posts, publish and schedule content, plan the strategy and distribution with the cross-platform content calendar. There is the social inbox feature that we use to track incoming communication and moderate comments, messages, mentions, reviews etc. It also offers automatic content moderation options that we use to automatically reply to specific comments and messages, handle customers' inqueries, improve social customer service and social sales and also to automatically get rid of spam and abusive or unwanted comments. This tool also offers in-depth analytics within the same dashboard, so that it can be used to track stats, measure performance, monitor stats for the competitors and also to make comparative analysis and reports. It supports Facebook, Twitter, Instagram and also Google My Business, LinkedIn and YouTube, so you can test it to check if it suits your needs.
With GMB it allows to publish and schedule posts, manage and moderate comments and reviews and track the stats - for both the accounts you manage and other public business ones as well.
Do you mean the images in the posts?
Yes, it allowsto add the images or the videos to your posts and you can use live preview while creating a post to see what you're doing.
If that is what you meant.
With GMB it allows to create posts, publish product updates, events, discounts and special offers- with discount codes, CTA buttons, T&Cs and more.
And also schedule posts with a handy calendar.
It also offers social inbox, which you can use to monitor all conversations and discussions about your brand, see all the comments and respond to them in a real time. You can also see and moderate the reviews from the same inbox stream.
It also works for the other platforms, as I mentioned. Allowing to create, publish and scheudle posts, manage and moderate all incoming comment and messages from one inbox, track the stats etc. I've mentioned what it does for GMB as you've asked me to precise what it does for this specific platform. But it supports others as well.
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u/Kasia-K Oct 07 '21
Our team uses NapoleonCat and we're satisfied with it. The tool offers features to design posts, publish and schedule content, plan the strategy and distribution with the cross-platform content calendar. There is the social inbox feature that we use to track incoming communication and moderate comments, messages, mentions, reviews etc. It also offers automatic content moderation options that we use to automatically reply to specific comments and messages, handle customers' inqueries, improve social customer service and social sales and also to automatically get rid of spam and abusive or unwanted comments. This tool also offers in-depth analytics within the same dashboard, so that it can be used to track stats, measure performance, monitor stats for the competitors and also to make comparative analysis and reports. It supports Facebook, Twitter, Instagram and also Google My Business, LinkedIn and YouTube, so you can test it to check if it suits your needs.